Amazon smashes holiday e-commerce records - TechCentral

Amazon smashes holiday e-commerce records

Amazon.com reported a record-breaking holiday season as shoppers loaded their online baskets with items from Echo speakers to Calvin Klein clothes, suggesting consumer optimism isn’t being deterred by a tumbling stock market.

The Internet retailer said “tens of millions of people worldwide” signed up for its Prime service, which offers free two-day shipping on millions of items as well as video and music streaming. In the US alone, more than a billion items were shipped for free using Prime, Amazon said in a statement on Wednesday.

The US was already headed into a blow-out Christmas shopping spree, as Americans are benefiting from higher employment and wages, fuelling higher household cash flow. Consumers seemed to be merry despite a S&P 500 Index that has tumbled, a government shutdown that’s entering its fifth day and ongoing trade tensions with China.

Amazon wasn’t the only one benefiting from an insatiable consumer appetite. Mastercard and Visa rebounded after four days of declines. Mastercard said holiday sales increased 5.1% to more than US$850-billion this year, the strongest growth in the last six years. Online shopping saw gains of 19% compared to 2017, according to Mastercard SpendingPulse. Brick-and-mortar retailers also gained. Nike, Macy’s, Kohl’s and PVH were all higher mid-morning in New York.

People bought “millions more” of Amazon’s own devices compared to last year, including the new Echo Dot speaker and the Fire TV Stick, the Seattle-based company said. At the same time, Amazon said more than 50% of items sold in its stores came from small and medium-sized businesses.

Among the most popular items under the Christmas tree were the L.O.L. Surprise! Glam Glitter Series doll, Bose wireless headphones and clothes from Carhartt. Other popular brands bought through Amazon’s Prime Wardrobe service, which allows consumers to fill a box with selected items and return anything that they don’t want, included PVH’s Calvin Klein, and Hanesbrands’s Champion.

Shopping frenzy

Amazon started the shopping frenzy out strong, with November’s Cyber Monday already pegged as the company’s biggest shopping day in history. Along with the Christmas sales report, the picture seems much brighter than Amazon had initially projected in its latest earnings results. In October, Amazon’s revenue and profit forecast for the holiday quarter fell short of analysts’ estimates, as investors worried about Amazon’s increased pace of spending.

While Amazon has expanded into almost every area of retail, from pharmaceuticals to groceries, its more profitable units are cloud computing and advertising. Still, Amazon, which dominates e-commerce in the US, has relied on the growth of its Prime members, who pay $119/year for the service. Recent estimates put subscribers at just under 100 million in the US. Amazon didn’t give any new numbers for Prime subscribers in its statement on Wednesday, but said millions of unique items in the US shipped with Prime.

Amazon Echo Plus

That kind of volume presents a challenge for logistics services like FedEx and United Parcel Service. In 2013, a larger than expected surge in last-minute online shopping caught UPS off guard and forced it and Amazon and other retailers to offer refunds to customers who didn’t receive their orders on time for Christmas.

This year, UPS said it expects to deliver an average of more than 31 million parcels a day during the holidays and anticipates a peak-season total of about 800 million packages to rise 5% compared to last year’s tally. To deal with the rush of deliveries, the company invested in automation and new facilities to add sorting capacity of 350 000 packages an hour to its US system.

“We’re so far pleased with the operational aspect of it,” said Glenn Zaccara, a spokesman for UPS. “The investments that UPS made in the network, technology, people and planning across the season with our customers obviously paid off.”

Couriers are bracing for a second wave of business as people begin returning gifts. UPS expects return packages to hit 1.3 million on 3 January. The company said it had 1.5 million returns, its highest for the season, on 19 December.

With the S&P teetering on a bear market after a volatile fourth quarter and the worst December in more than a decade, Baird analyst Colin Sebastian lists Amazon as one of the three best picks for investors in the event of a market rebound. Amazon shares were up 1.9% to $1 369.12 at 10.57am in New York on Wednesday. They have gained about 17% this year, compared to a 12% decline on the S&P 500.

If Amazon’s Echo speaker was one of its best sellers, it appears to also have been a victim of its own success. Powered by Alexa, the voice-activated software, the smart devices appeared overwhelmed by an onslaught of new users on Christmas, according to reports from the UK. Owners asking Alexa to play music, turn on the tree lights or recite turkey recipes were often met with the highly unsatisfactory response of: “Sorry, I’m having trouble understanding you right now,” The Guardian reported.

A week before Christmas, several of Amazon’s online stores in North America and Europe sold out of various models of Alexa-powered devices, hinting at the surge in demand.  — Reported by Molly Schuetz, with assistance from Thomas Black, (c) 2018 Bloomberg LP