A break in fibre-optic cables caused an outage on Vodacom’s network in parts of Gauteng on Friday morning. The cables connect to the company’s data centre in Midrand.
Vodacom spokesman, Richard Boorman says the cause of the break has not yet been determined. “We also don’t know yet which areas have been affected,” he says.
Customers in some of Johannesburg’s northern suburbs have reported a loss of access to the Vodacom network.
Boorman says the company is working to have connectivity restored as soon as possible. However, it’s too early to say when that will happen.
Although Vodacom has not yet been able to determine exactly where the fibre break has occurred, Boorman says a “signal transfer point” — or equipment that routes mobile traffic from one point to another — was impacted by it.
“We have taken that point offline and are working around that to bring customers back onto the network as we speak.”
It does not appear at this stage that connectivity on other mobile networks has been affected. — Staff reporter, TechCentral
More to follow…