Didata's Merchants buys Canadian outsourcing firm - TechCentral

Didata’s Merchants buys Canadian outsourcing firm

Johannesburg-headquartered Dimension Data and its subsidiary Merchants have acquired 100% of Canadian business process outsourcing (BPO) specialist Millennium 1 Solutions for an undisclosed sum.

Millennium provides contact centre, credit card, back-office and administration services to Canadian organisations in the financial services and retail sectors.

Merchants, which is part of Dimension Data’s CX and Digital Workplace practice, is a customer management outsourcing solutions provider that builds and operates contact centres for clients worldwide.

A new Merchants Group holding company will be formed incorporating Merchants and Millennium, the NTT Group-owned Didata said in a statement.

Millennium CEO Tom Band will remain CEO of the Millennium business in Canada, and Merchants’ current MD, George Todd, has been appointed CEO of the expanded Merchants Group. Didata will appoint a new MD for Merchants.

The Millennium deal adds 2 131 permanent employees to the Merchants’ business, bringing the total to 7 600. — © 2018 NewsCentral Media

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