Human skills will be the most important for workers in the 4IR - TechCentral

Human skills will be the most important for workers in the 4IR

The author, Insaaf Daniels, argues that the more businesses embrace technology, the more core human skills become valued

The fourth Industrial Revolution (4IR) is not an event, it is an evolution in efficiency. Much like the first, second and third Industrial Revolutions, it already has — and will continue to — make some jobs redundant while triggering new jobs that haven’t yet been imagined.

How do we future-proof our workforce and what should we be teaching young people to prepare them for this brave, new world? Instinctively, most people reading this will think about computer coding and other highly specialised IT skills. This makes sense because of the rapid proliferation of artificial intelligence, machine learning and cloud computing.

However, when it comes to the types of skills that will be most valued as we adapt to the modern workplace, there’s another list of skills and attributes that will be in high demand — spelling good news for those who are not inclined to become IT specialists and providing a blueprint for those who are, to make themselves even more employable.

Ironically, the more businesses embrace technology, the more core human skills become valued. This is precisely because of the interface between people and technology, and because of where the human jobs will fit in as machines take on menial, repetitive tasks with far more accuracy and predictability than any person.

Workers of the future will need to be able to harness creativity to reap the benefits of the new workplace fully. They’ll need to be creative in their ideas and the way they do work. This is a beautifully human characteristic. This is what gave birth to all the great inventions — next time you give Alexa an instruction, take a moment to appreciate the creativity that went into designing that piece of technology.

Judgment and decision making

Like creativity, two other human traits that will become increasingly important as we navigate the 4IR are judgment and decision making. While these are often referred to as soft skills, they are vital in the automated workplace.

Technology is superior to humans when it comes to calculations and processing, but humans are, and will continue to be, integral to deciding what to do with all the data, and how they want it processed. One of the most important considerations for businesses as they move into the 4IR is that they are generating huge amounts of data, but what are they going to do with it, and what decisions are going to be made when anomalies surface, for instance? They’ll hire people to make those calls.


As new technology emerges at breakneck speed, leadership is vital. Specialists working in project teams need to have people leading them, but importantly, the teams themselves will need to be made up of people with the attributes of leaders who are able to solve problems on the go. Beyond that, there will always be the need to deal with issues unique to people, such as politics and productivity.

Active learning

An active learning attitude and growth mindset is probably the most important attribute as it future-proofs careers. redPanda Software, for instance, works at the leading edge of technology and the 4IR, and within the organisation, a growth mindset – the drive to always be actively learning — underpins the hiring ethos. This is vital to keep pace with advancements in technology. Developing an active learning culture is a collaborative effort between employer and employee, where people who actively upskill are set on a career path in the organisation.

On a practical point, consider an organisation that needs to switch from one technology or platform to another. This company is obviously going to identify those people who have a growth mindset to lead this transition.

Replacing fear with opportunity

Rather than be afraid that machines will take their jobs, workers should consider how they can add value as humans — because that remains invaluable.

It is glaringly clear that the employee of the future does not need to be the person developing the technology. The developers and data scientists will drive this part of the evolution. The rest of the new, relevant workforce will be able to understand technology, understand why it is being implemented, and know how to work with it and interpret insights from it. This worker will be creative and comfortable making decisions and will show leadership and be willing to learn continuously.

Organisations should be focused on upskilling and reskilling. With an eye on the future and to prevent further brain drain, they would do well to partner with educational institutions to actively build their talent pools, both with hard technology skills and the types of people they need in their organisations.

Government has publicised its plans for supporting skills of the 4IR and now it needs to ensure they are followed through, while educational institutions need to ask, are they teaching the skills of yesterday and today, or have they pivoted to teach the skills of tomorrow?

While no one can predict the exact shape of the future workplace, a good first step in trying to understand what this future will look like is for organisations to keep pace with developments and, very importantly, listen to those in their workforce who are hungry to learn. Take note of the skills they are asking for and consider programmes to allow this upskilling to take place. Businesses may not need those skills now, but chances are they’ll be vital in the not-so-distant future.

As a company that embraces this vision of the future, we invite any developers, analysts and support staff looking for a challenging and exciting place to work with growth opportunities in line with the skills needed for the future workplace to visit our careers page and apply Or e-mail with your cover letter and CV.

About Insaaf Daniels
Insaaf Daniels brings a wealth of human resources experience to the redPanda Software team, in both the retail and IT spheres. With qualifications in HR development and financial management, Daniels began her career as a recruitment administrator and worked her way to HR business partner for one of the largest retailers in Africa.

Daniels joined redPanda Software in 2021, bringing a passion and talent for attracting, growing and harnessing the full potential of the company’s most valuable asset, its people. As a human capital business partner, she introduces a new and highly focused approach to recruitment, staff growth, wellbeing and employee relations, allowing redPanda Software to move boldly and with confidence into the new world of work.

About redPanda Software
RedPanda Software is a specialist enterprise retail software developer, providing highly customised software solutions to leading retailers around the world. Through boldly developing long-term partnerships based on trust and transparency, we are able to deliver enduring, quality software that enables forward-thinking retailers to achieve their growth objectives. Our unique partnership approach begins internally, where we build trusting relationships with our people so that they become part of a sustainable growth cycle. This growth cycle has propelled talent development, and today enables redPanda to provide bespoke retail software that is delivered in an agile manner within predictable financial and time parameters.

RedPanda Software is the largest South African partner to Flooid, one of the leading independent retail software vendors in the world, bringing the best-of-breed global retail solutions to South Africa with local integration and support provided by redPanda Software.

For more information on redPanda Software, visit

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