Online sales to surpass 1% of SA retail trade - TechCentral

Online sales to surpass 1% of SA retail trade

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South African e-commerce is set to reach an important landmark in 2016. Online retail will reach 1% of overall retail this year, according to new research by World Wide Worx.

The report shows that online retail continues to grow at a high rate in South Africa, having maintained a growth rate of above 20% since the turn of the century.

In 2015, the rate of growth was 26%, taking online retail to the R7,5bn mark, the researchers have found.

While the rate is expected to fall a little in 2016, to 20%, growth in rand terms is expected to remain the same as in 2015, taking the total to above R9bn.

“While 1% represents a very small proportion of overall retail, it is also a psychological barrier for investment in e-commerce initiatives by physical retailers,” said World Wide Worx MD Arthur Goldstuck in a statement.

“The number also masks the extent to which a number of major retailers have exceeded the 1% online mark by a substantial margin, compared to the vast majority that are not yet close to this mark, if they have an e-commerce presence at all.”

Goldstuck said that online retail in South Africa is often characterised as being undeveloped, behind the curve and lagging behind developed markets.

“Even retailers themselves use this kind of terminology. However, this often also results in an underestimation of the healthy growth rate of online retail in this country.”

However, it should be borne in mind that much of this growth is a result of an increase in the number of experienced Internet users in South Africa who are ready to transact online, rather than the retailers themselves getting it right and convincing shoppers to spend more online.

A forecast by World Wide Worx for the next five years, from 2016 to 2020, show online retail sales almost exactly doubling over this period.

“While this may seem significant, enthusiasm should be tempered by the awareness that the range of business models employed by South African online retailers is still somewhat conventional. This suggests that South African e-commerce has not attained the sophistication of major Western markets, where every category of product is characterised by a wide range of business models.”

The report includes data from the Target Group Index (TGI) survey conducted by Ask Afrika.

According to this data, the total number of online shoppers in South Africa at the beginning of 2015 was 3,2m. This represents 60,8% of the Internet user base that World Wide Worx has established is ready to shop online, Goldstuck said.

Arthur Goldstuck

Arthur Goldstuck

The balance comprises those who have the propensity to shop online but have not yet been persuaded by online retailers to convert this propensity into actual shopping activity.

“Online retailers have not yet found the full range of triggers needed to convert propensity for behaviour into actual behaviour,” he said.

“The trigger is to provide what we call an ‘undeniable value proposition’, which is an elaborate way of saying that they need to make the online purchase decision a ‘no-brainer’.

“South African e-commerce is relatively conventional, and has not seen the level of innovation brought to bear on most product categories in major Western markets. Along with limited activity in other areas, this indicates that there is tremendous potential in this market for new business models and even underexposed product categories.”  — © 2016 NewsCentral Media

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