Samsung replaces ADH for S8, S8+ - TechCentral

Samsung replaces ADH for S8, S8+

Craige Fleischer

Samsung has introduced a new repair plan for its high-end Galaxy S8 and S8+ smartphones, replacing the existing ADH (accidental damage from handling) programme.

Called Samsung Mobile Care, or SMC, the new plan offers up to two screen repairs in a 24-month period. It costs R69,99/month, with the first month free. Alternatively, customers can purchase the two-year plan for R1 299 as a once-off payment.

Without the SMC cover, consumers run the risk of paying up to R10 000 to have their device fixed,” Samsung said in a statement.

Samsung in South Africa is one of the first global subsidiaries to roll out the service offering, said the company’s director of integrated mobility, Craige Fleischer.

With every phone repair, Samsung said it will conduct a battery test and should the battery’s capacity be found to be less than 80% of what it’s meant to be, the company will replace it for free.

The Samsung Galaxy S8

SMC is customer specific and non-transferable. Should the original device no longer belong to the original owner, then the SMC benefit is not valid, Samsung said. Proof of purchase for the Galaxy S8 or S8+ is required for an SMC incident to be valid and for the repair process to happen.

“The SMC service plan is only available from Samsung on the rewards programme,” said Fleischer.

Samsung’s ADH is available for devices prior to the Galaxy S8 and S8+. The company emphasises that it is not doing away with the ADH service on previous devices and SMC is not a replacement for ADH.

“SMC is a new product offering for the Galaxy S8 and S8+ to align with the company’s global service strategy,” it said.  — © 2017 NewsCentral Media

5 Comments

  1. R69.99 p.m. for the privilege of 2 screen repairs and nothing else.
    Samsung that is disgusting, why are you now charging for something you gave free a few years ago?
    Are Samsung South Africa in so much financial distress that they have to screw their customers?
    You can pay for the phone insurance under your normal home policy at about 50% more than that and have anything repaired that needs it.
    After the S7 debacle, the red tint hue on the new S8 and the software has been crashing on a minute-by-minute basis for users in North America.
    Yes, Samsung is/has worked on software updates but some customers are still having to go into the store to replace the units.
    Samsung rather than adding to the cost, you should rather be offering customers incentives, not disincentives.
    I really like Samsung and have had the S4, S5, S6, not the S7 after I knew of the problems, and not the S8 seems to have problems as well.
    Perhaps it is now time to say goodbye to Samsung.
    Samsung do you remember, Motorola, Nokia, Blackberry etc, they also treated their customers as if they had no choice.

  2. Oh, oops, yes you are correct it was the Note 7 and not the S7.
    Apologies
    However I really do not see that it makes a difference to my comments regarding Samsung itself.

  3. Renny Meere on

    I totally agree with you Clive, the feature of having your screen replaced if broken regardless of the reason in the first year was one of the reasons I stayed loyal to Samsung, silly move on their behalf.

  4. Andrew Fraser on

    “Samsung’s ADH is available for devices prior to the Galaxy S8 and S8+. The company emphasises that it is not doing away with the ADH service on previous devices and SMC is not a replacement for ADH.”

    Because, even though you’re dropping R14k on a phone, there is no replacement for ADH.

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