Standard Bank downtime causes frustration - TechCentral

Standard Bank downtime causes frustration

Standard Bank is drawing fire from clients across social media following an apparent network failure across its self-service channels.

Customers have, since early morning, complained that they are unable to access the bank’s mobile app and Internet banking platforms.

Standard Bank has via social media confirmed that it is experiencing technical difficulties and that it is working hard to resolve the matter.

The bank has attributed the problems to a “connectivity disruption” with some of its services and applications.

“We take disruptions like these extremely seriously and having identified the source of the disruption. Our team of IT specialists have been tasked with re-establishing connectivity as a matter of urgency and we are starting to see resolution on some of these services.

We wish to confirm that you can continue to make cash withdrawals at ATMs and make payments for purchases at merchants and retailers, using your card,” the bank said in a statement.

The bank apologised for any inconvenience caused and said it would notify customers as soon as full services has been restored.

  • This article was published on Moneyweb and is used here with permission

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