First National Bank and Capitec have tied for the title of South Africa’s best digital bank in research agency Columinate | Insight Consulting’s latest SITEisfaction survey.
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Fully 19% of South African online banking users have been victims of online fraud such as 419 scams and phishing attacks, up from just 10% a year ago, a new independent research survey shows. Columinate’s 2014 “Internet Banking SITEisfaction” survey, the third it has conducted, shows, too, that the number of
Capitec has displaced First National Bank at the top of a list that ranks how satisfied consumers are with their bank’s online facilities. The third annual “Internet Banking SITEisfaction” survey, conducted by online marketing research agency Columinate, has found that satisfaction among FNB clients has fallen