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    Home » News » Parliament to hear MTN complaints

    Parliament to hear MTN complaints

    By Agency Staff1 December 2015
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    The FF Plus has invited people who have unresolved billing and administrative problems with cellphone company MTN to come forward so it can ask parliament and the National Consumer Commission for help.

    FF Plus parliamentary spokesman on communications Anton Alberts said the party had received numerous complaints about unresolved billing and administrative problems at MTN and decided to help.

    The complaints range from excessive data charges to unexplained amounts billed on dormant accounts.

    “For example, a woman working in Saudi Arabia received a bill for thousands on an account that was dormant,” said Alberts.

    The party said it was approached after the radio station Radio Sonder Grense (RSG) was inundated with complaints about the company.

    According to Alberts, even though disputes were being declared by customers, they were still expected to pay now.

    Alberts is on parliament’s portfolio committee on trade & industry, which oversees the National Consumer Commission.

    “The people on the committee are also consumers and they listen to complaints like these,” he said.

    He said the commission’s annual reportback to parliament on the complaints it receives always showed that complaints about cellphone and vehicle sales companies were sky high.

    Although the campaign was starting with MTN consumers, he anticipated that customers of other companies would also contact them and they could see if there was a pattern with cellphone providers generally.

    “People who have already taken up the issue with MTN and could not be assisted, are invited to write to Neels Hattingh at [email protected],” the FF Plus said.

    A dispute should be declared with MTN and the FF Plus would report it to the National Consumer Commission.

    Next year when parliament sits again, Alberts said he would present the complaints to the committee.  — News24



    Anton Alberts MTN Radio Sonder Grense
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