Browsing: Retail and e-commerce

Shoprite CTO Chris Shortt on meeting the customer anywhere, the SAP core underneath it and hiring for a world of agents.

Dis-Chem is rebuilding its app and replacing the e-commerce platform underneath it, targeting an early 2027 launch.

About 12 000 Shoprite employees are on generative AI tools, and the group has built its own gateway to keep the model bills down.

The Competition Commission’s first township economy report puts numbers on the gap – and on why it exists.

South Africans will spend R159-billion online this year, but the growth rate is set to fall from 35.4% to 22.5%.

Woolworths grew online food sales 18.3% while Checkers Sixty60 managed 34.7% off a far larger base.

Shoprite has closed its R&A Cellular deal, taking 51% of the point-of-sale platform serving spaza shops.

Apps, websites and chatbots no longer keep up with what South African customers expect.

The retailer has launched a shoppable video feed in asap!, its second app feature in two months.

Delivery app Sixty60 turned over R25.5-billion, adding R6.6-billion of the group’s R18.1-billion in new sales.