TCS Legends | Duarte da Silva on Alan Knott-Craig, Bill Venter, Roux Marnitz and Jens Montanana4 March 2024
You’re not really sorryBy Rick Britt5 July 2021 “Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?