First National Bank has suspended its decision to require users to type in their usernames and passwords manually for online banking rather than using their browser or password manager to automatically fill in the fields.
Earlier this week, FNB customers woke up to a huge inconvenience: the online banking system now requires you to manually type your password. However, this will actually make this problem worse, not better. By Alistair Fairweather.
First National Bank and Capitec have tied for the title of South Africa’s best digital bank in research agency Columinate | Insight Consulting’s latest SITEisfaction survey.
The country’s big four traditional banks – Absa, FNB, Nedbank and Standard Bank – have together shut 695 branches since their respective peaks in the earlier part of this decade.
From free burgers and ride-hailing services to hip-hop concerts and discounted petrol: South African banks are going all out to win customers as competition hots up.