TCS Legends | Duarte da Silva on Alan Knott-Craig, Bill Venter, Roux Marnitz and Jens Montanana4 March 2024
Intelligent GPS for the cloud contact centre journeyBy Pivotal Data2 September 2020 Promoted | What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? There are several critical steps to strategic digital investment in this area.