Promoted | C-suite executives joined a recent TechCentral roundtable to discuss the opportunities and obstacles created by cloud technology.
Browsing: Pivotal Data
Promoted | Since implementing Genesys contact centre solutions with Pivotal Data, Sun International’s conversion rate has improved significantly.
Promoted | What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? There are several critical steps to strategic digital investment in this area.