MultiChoice has apologised for problems that have beset its popular Catch Up service in recent weeks and has said the broadcaster is making progress in resolving them.
“We apologise to our customers for not having all the titles regularly on the DStv Catch Up service at the moment,” it said in an e-mailed response to a query from TechCentral.
DStv subscribers have taken to social media to complain about the problems.
“We know how popular this service is among our customers. Our technical teams are working non-stop to ensure all delayed titles are delivered. We’re confident the service will be back to normal in the next week or so,” it said.
MultiChoice said it started experiencing problems with delayed and duplicate titles on the service on personal video recorder (PVR) decoders and on DStv Now a few weeks ago. The problems were linked to the installation of a new automated workflow system.
“As with many software deployments — even though it was extensively tested beforehand, we encountered some unforeseen issues,” it said.
Catch Up, which offers DStv subscribers the ability to watch cached and online content on demand, is available to those on the DStv Premium bouquet with PVRs and to DStv Compact and Extra customers with Explora decoders.
“Customers would have noticed a big improvement in the delivery of titles this week already,” the company said when asked when the problems would be resolved.
“We’re committed to ensure all missing titles get delivered so our customers don’t miss out on their favourite shows. We hope to have this service back to normal within the next week or so.” — (c) 2015 NewsCentral Media