Standard Bank has warned of downtime that will affect its customers for most of this coming Sunday.
“Standard Bank wishes to advise customers of a planned system upgrade due to take place on 15 March,” it said in a statement.
“This will affect the ability of our customers to perform certain banking activities and transactions throughout the day, starting from 01h30 to 23h00 on Sunday evening.”
The bank’s customers will still be able to make cash withdrawals and deposits at ATMs and will be able to use their Standard Bank debit, cheque or credit card to make payments.
However, it said:
- There will be limited access to telephone banking
- Limited services will be available to customers at Standard Bank branches and via the customer call centre
- There will be delays in statements and notifications
- Customers will not be able to access Standard Bank’s smart banking app, Internet banking and cellphone banking services
- Customers will not be able to do online card transactions
Standard Bank CEO for personal and business banking in South Africa Funeka Montjane said the bank is upgrading its systems to deliver improved services in the future.
To ensure that the downtime has minimal impact on banking activities, the bank said customers should complete transactions before Sunday.
“We understand the frustration and impact to customers that disruptions to services have and apologise in advance for the inconvenience,” said Montjane. — © 2015 NewsCentral Media
