Browsing: Adré Schreuder

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MTN lags rivals in customer satisfaction

MTN lags behind rivals Vodacom, Telkom and Cell C in customer satisfaction, according to new research that shows the industry broadly is not faring well in keeping clients happy. Although average customer satisfaction scores with wireless Internet

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The phone brands we love, and hate

Apple is the most loved mobile handset brand among South African consumers, followed by Nokia and Samsung, according to the latest independent South African Customer Satisfaction Index (SAcsi) conducting by Consulta. For the research, more than

In-depth
MTN trails in customer satisfaction

MTN is below par when it comes to customer satisfaction, while Telkom’s mobile arm is a leader among mobile operators, new research purports to show. The South African Customer Satisfaction Index (SAcsi) surveyed more than

News
How happy are you with your operator?

South African consumers’ satisfaction with mobile network service providers has remained unchanged in the past year, although their happiness with their retail stores has fallen by…

News
SA iPhone users ‘most satisfied’

Apple users are the most satisfied and BlackBerry users the least satisfied, a new research survey conducted by the South African Customer Satisfaction Index (Sacsi) claims to show. However, most South Africans are satisfied with their mobile handsets – an overall satisfaction