The National Consumer Commission has convened a meeting with Samsung Electronics South Africa to assess the company’s progress with recalling of the problematic Note7 smartphone from the South African
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The Freedom Front Plus won’t submit complaints against MTN to parliament any longer after holding a meeting with the company on Thursday. This is according to FF Plus parliamentary spokesman on communications Anton Alberts. In late November, the party
MTN has confirmed its willingness to engage in talks with the FF Plus after the party announced its intention to take complaints against the cellphone company to parliament. Corporate services executive at MTN South Africa Graham de Vries said although the company had not
Just one customer has complained to the National Consumer Commission (NCC) about disappearing mobile data, according to a spokesman. Rapid mobile data depletion has become a hot topic in South Africa this month, with complaints streaming into radio stations and on social
How and when mobile networks expire consumers’ unused data is coming under the spotlight again in South Africa, says National Consumer Commission (NCC) spokesman Trevor Hattingh. The NCC announced earlier this month that it is investigating contract price hikes by mobile networks
The National Consumer Commission (NCC) has launched a full-scale investigation into mobile networks’ price increases for contract subscribers. Major networks Vodacom and MTN announced increases to cellular contract tariffs earlier this year
Communications regulator Icasa and the National Consumer Commission have signed a memorandum of agreement clearly setting out which type of consumer complaints each will deal
South Africans do love a good moan. Whether it’s Eskom’s rolling blackouts or the state of the country’s politics, we seem to find a measure of comfort in a good old groan, whether it’s done quietly
Complaints about e-tolling will be taken up by the National Consumer Commission (NCC), but should not be the first line of complaint, commissioner Ebrahim Mohamed said on Monday. “The NCC always encourages consumers to lodge complaints at the point of sale, and attempts
Ever been frustrated that data you bought from your telecommunications provider expired before you had a chance to use it? South Africa’s operators are entitled to do this, they argue, because you’re purchase airtime, you’re buying a service rather than a commodity. In other words, consumers are