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US e-retailer Amazon.com will open a customer service centre in Cape Town in October 2010 that it claims will create more than 600 new jobs in its first two years of operation, with an additional 400 seasonal jobs to be added during the fourth quarter holiday periods. The facility will provide services in English and German and will provide customer support and service to Amazon customers in the US and Germany. Interestingly, it will not serve SA customers at all.

The ministry of communications is confident the board of directors it has selected to manage Sentech will turn around the state-owned business and it will not interfere in the running of the company. This is despite a newspaper report at the weekend that acting CEO Beverly Ngwenya and chief financial officer Mohammed Cassim had resigned and were being charged for “gross negligence” as a result of alleged reckless spending.

Internet service provider Web Africa has realigned its reseller model, effectively cutting its per-gigabyte fees by R14/GB. The new structure, which it calls “hosting by utilisation”, allows Internet resellers to control up to 20 domains and 20GB of pooled traffic for a monthly fee of R400.

Seacom, the undersea cable, may be offline until 22 July. A Seacom spokesman warned on Friday that repairs may only be finalised much later than initially thought because of various factors, including the depth under the ocean of fault. Seacom went offline on Monday, cutting off broadband users whose service providers buy capacity on exclusively on the Seacom system. The service disruptions have hit MWeb, part of Naspers, and downstream service providers from Dimension Data’s Internet Solutions particularly hard.

Vincent Raseroka has been appointed as acting CEO of Multi-Links, Telkom’s deeply troubled operation in Nigeria. Raseroka will hold the post while the telecommunications group searches for someone to replace Jeffrey Hedberg, who has been appointed as Telkom CEO, replacing Reuben September. Raseroka, who had been Multi-Links’s chief operating officer, takes over with immediate effect. He was previously CEO of SAA technical and held various executive positions at packaging business Nampak.

Former Cell C CEO, American national Jeffrey Hedberg, has been appointed to lead Telkom as group CEO in an acting capacity following a decision by Reuben September to end his contract early. September, who has been expected to leave Telkom in November, has elected to leave now. Senior sources at Telkom say developments in recent weeks, in which the board decided not to renew his contract, have taken a toll on September’s health.