Browsing: Bain

Sipho Maseko is one brave CEO. The Telkom boss is about to take on powerful trade unions in a move to restructure the telecommunications operator’s business so that it can compete effectively in

SA’s mobile operators must do more to up their game in customer service instead of simply trying to outdo each other on price, says Vitorrio Massone, managing partner in SA at management consulting firm Bain & Company. In the past year, the operators have slashed their