Demystifying the complexity of AI – fact vs fictionBy CallMiner6 July 2022 Promoted | In this podcast interview with CallMiner’s Rick Britt, we unpack how you should be using AI optimally to improve customer experience.
You’re not really sorryBy Rick Britt5 July 2021 “Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?