Promoted | In this podcast interview with CallMiner’s Rick Britt, we unpack how you should be using AI optimally to improve customer experience.
Get the best South African technology news and analysis delivered to your e-mail inbox every morning.
Promoted | In this podcast interview with CallMiner’s Rick Britt, we unpack how you should be using AI optimally to improve customer experience.
“Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?