Internet service provider Webafrica is splitting into two businesses, one focused on providing Internet access and the other providing hosting services.
In a post on Webafrica’s website, CEO Tim Wyatt-Gunning said the company’s hosting customers will be migrated to Gridhost, a business it bought in 2013.
Wyatt-Gunning said the move is necessary to allow the two entities to focus on what they do best.
“We have decided formally to split the businesses into two to ensure that you are served by a company which really understands your needs,” he wrote. The changes will take effect from 1 November.
Internet access customers will remain under the Webafrica brand.
“Gridhost is letting go of Webafrica’s apron strings, but we’re still the same people you’ve dealt with all along,” he said, adding that prices will be unaffected.
“We will gradually migrate your hosting services from Webafrica to Gridhost from the start of October, with completion planned for 1 November.”
Services to be migrated to Gridhost include Web and e-mail hosting and domain registrations as well as “hosting-related” add-ons such as SSL certificates and Cloudflare.
Internet access and hosting customers will in future receive two invoices. “We know that’s not ideal — two invoices, two places to manage your services and two different means to contact us — but I can assure you that this, in the long run, will mean better service and more product offerings in the future,” Wyatt-Gunning said.
Customers who pay by EFT will have to pay their invoices into a new Gridhost account, while those who pay by debit order will have to accept a new debit mandate, which will be presented to them when they log into the Gridhost client area on the website.
Gridhost will have a separate phone number and e-mail address from 1 November, too. — (c) 2017 NewsCentral Media