MTN still struggling to restore full service - TechCentral

MTN still struggling to restore full service

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MTN is still struggling to restore full service to all its clients, it said on Tuesday.

“The intermittent connection issue is still under investigation,” it said in a statement issued at 4.30pm.

“MTN’s engineers implemented a solution yesterday evening which alleviated some of the problems and restored services. However, some of the subscribers are still experiencing connectivity challenges.”

The operator has been experiencing problems with its network since Sunday, with users saying they haven’t been able to connect to the Internet, send or receive SMSes, or even make telephone calls.

The company acknowledged the problems in a statement on Monday, saying it was experiencing “intermittent connection issues” that were affecting the services of approximately a million voice, SMS and data users throughout South Africa.

MTN has not said what is causing the problem.

On Tuesday, it said: “We are continuing our investigations with the support of all the parties in order to fully restore services. Our engineers are currently working on resolving the issue as soon as possible.

MTN wishes to sincerely apologise to affected customers for any inconvenience experienced.”

Update: MTN said on Tuesday evening that all services have now been fully restored. — (c) 2016 NewsCentral Media

3 Comments

  1. The Emperor has no clothes... on

    How can we tell? Their network was rubbish last week, it was rubbish yesterday, and it’s still rubbish today. SNAFU!

  2. Is it unkind to suggest that the problem was caused by MTN trying to throttle the likes of WhatsApp, Facebook, etc?

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