A new CallMiner report shows AI adoption is surging in tech. Yet manual CX processes continue to expand rapidly.

iqbusiness highlights the talent, culture and operating shifts required for enterprise AI success.

Legacy systems and fragmented data threaten South Africa’s ambitions to scale agentic AI successfully, says Accelera Digital Group.

A stronger rand has helped offset the effect of higher prices for the S26 series, according to Samsung’s Justin Hume.

Blu Label wants to help municipalities find billions in lost electricity revenue – and keep a cut of the monies recovered.

Dennis Venter has resigned as co-CEO of JSE-listed IT services group iOCO with immediate effect.

South Africa is tightening the regulatory net around crypto – this time targeting cross-border capital flows.

The allocation comes as a relief as Sentech’s battle with the SABC over unpaid signal distribution fees continues.

Government has announced that data centres will be considered as critical as electricity, ports and transport networks.

The US has ordered its diplomats to lobby against foreign data privacy laws that could limit American tech firms.