Absa says customers who hand banking credentials to an AI agent may be held liable, as local banks keep outside agents out.
Browsing: Andrew Baker
The bank is holding money in detected mule accounts without visibly blocking them, leaving syndicates empty-handed.
Capitec’s new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.
With one notable exception, IT spend in South Africa’s banking sector has remained relatively stable.
Absa Group said on Thursday that it is launching a skills incubator in partnership with Amazon Web Services to train employees in cloud computing skills.
TechCentral speaks to Andrew Baker, chief technology officer for Absa Group, about consistently investing in professional development, the value of serverless computing, and making dog food.