Column | In the battle for market share in the past year, some network providers were able to differentiate themselves through pricing or network quality. The same cannot be said about customer service.
The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.
South Africans are not satisfied with their mobile network providers, particularly the biggest provider, Vodacom.
The ham-fisted way in which Vodacom implemented Icasa’s data regulations damaged the operator’s reputation and drove consumers to threatening to quit the network, according to new research.
BrandsEye, a company that mines social media to determine people’s view on topics from elections to companies, has found that Capitec is South Africa’s most loved bank among social media users. The annual