Column | In the battle for market share in the past year, some network providers were able to differentiate themselves through pricing or network quality. The same cannot be said about customer service.
The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.
South Africans are not satisfied with their mobile network providers, particularly the biggest provider, Vodacom.
The ham-fisted way in which Vodacom implemented Icasa’s data regulations damaged the operator’s reputation and drove consumers to threatening to quit the network, according to new research.
BrandsEye, a company that mines social media to determine people’s view on topics from elections to companies, has found that Capitec is South Africa’s most loved bank among social media users. The annual
The South African firm that accurately predicted Britain’s exit from the European Union and Donald Trump’s victory in the US by analysing what users were saying on social media now believes that Raila Odinga is
An analysis of social media conversations by the South African company that accurately predicted Donald Trump’s surprise victory in the US election shows a decline in negative sentiment
Social media is a scary place for Democrats right now. The polls have favoured Hillary Clinton for months. Experts have begun discussing her cabinet choices. Pundits have been wondering by just how much Donald Trump will lose
BrandsEye, the South African company that accurately predicted Britons would vote to leave the European Union by monitoring conversations on social media, now forecasts that South Africa’s election on Wednesday
We’ve all seen the polls and their (widely varying) predictions for Wednesday’s municipal elections. But what are the people really thinking? What are they saying? How much of this public conversation is generated by