New research shows South Africans actively dislike telecoms operators, with the industry ranked last in net customer sentiment, below banking, insurance and retail.
Research shows that South African banks’ digital offerings essentially detracted from – rather than added to – customers’ overall banking experience. By Channon Perry.
Public net sentiment towards Absa has jumped in the past year, an analysis of hundreds of thousands of social media conversations shows.
Column | In the battle for market share in the past year, some network providers were able to differentiate themselves through pricing or network quality. The same cannot be said about customer service.
The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.
South Africans are not satisfied with their mobile network providers, particularly the biggest provider, Vodacom.
The ham-fisted way in which Vodacom implemented Icasa’s data regulations damaged the operator’s reputation and drove consumers to threatening to quit the network, according to new research.
BrandsEye, a company that mines social media to determine people’s view on topics from elections to companies, has found that Capitec is South Africa’s most loved bank among social media users. The annual
The South African firm that accurately predicted Britain’s exit from the European Union and Donald Trump’s victory in the US by analysing what users were saying on social media now believes that Raila Odinga is
An analysis of social media conversations by the South African company that accurately predicted Donald Trump’s surprise victory in the US election shows a decline in negative sentiment