Column | In the battle for market share in the past year, some network providers were able to differentiate themselves through pricing or network quality. The same cannot be said about customer service.
Browsing: Nic Ray
Forget pricing alone: This is how telcos can succeed in South Africa
Covid-19 will drive big changes in digital customer service
The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.