Vodacom Group’s head office in Midrand, Johannesburg

Vodafone Group has agreed a 10-year partnership with Microsoft to bring generative AI, digital, enterprise and cloud services to more than 300 million businesses and consumers across its European and African markets.

The British company will invest US$1.5-billion (R28-billion) in customer-focused AI developed with Microsoft’s Azure OpenAI and Copilot technologies, it said, and will replace physical data centres with cheaper and scalable Azure cloud services.

Microsoft will in turn become an equity investor in Vodafone’s managed internet of things (IoT) platform when it is spun out as a standalone business by April 2024, and help scale Vodafone’s mobile financial platform in Africa. Vodafone’s African assets are housed in JSE-listed subsidiary Vodacom Group.

Vodafone chief financial officer Luka Mucic said Microsoft’s leadership in AI, underpinned by its OpenAI partnership, would transform the telco’s customer services.

“That’s the part that is really going to catch each and every one of our customers,” he said on Tuesday, adding that a Microsoft AI-underpinned TOBi chatbot would provide more consistent and intelligent responses to queries.

Microsoft chief commercial officer Judson Althoff said Vodafone’s strength in IoT and financial services were strategically important. “The IoT assets are critical in helping us address the sustainability needs of so many of our customers in hard-to-abate sectors,” he said.

‘Digital twins’

Microsoft deploys “digital twins” to model manufacturing environments so that process improvements can be tested in the cloud. “Vodafone’s IoT stack allows us to go into those environments, model the environment, create large-scale data stores, and use AI to help customers meet their sustainability goals,” he said.

Read: Microsoft expands Office AI Copilot to consumers, SMEs

Vodafone’s M-Pesa mobile money platform, which operates in Kenya, Tanzania, South Africa and other African countries, shared the same objectives as Microsoft in the region, such as building digital literacy. “We are excited to bring generative AI capabilities to help customers make more intelligent financial decisions,” he said. — Paul Sandle, (c) 2024 Reuters

AI-generated summary of this article

Vodafone and Microsoft announce a 10-year partnership to bring AI, digital, enterprise and cloud services to Europe and Africa.
Vodafone will invest $1.5-billion in customer-focused AI and use Microsoft’s Azure cloud services.
Microsoft will become an equity investor in Vodafone’s IoT and mobile financial platforms.