Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News

      South Africa tables Starlink-friendly policy shift

      23 May 2025

      Computex 2025 – key takeaways from Asia’s biggest AI tech show

      23 May 2025

      Iqbal Survé’s Sekunjalo moves to delist controversial Ayo Technology

      23 May 2025

      US banks exploring launch of jointly developed stablecoin

      23 May 2025

      Apple smart glasses could be here next year

      23 May 2025
    • World

      iPhone designer Jony Ive to build AI devices with OpenAI

      22 May 2025

      First AI-generated drugs could go on sale by 2030

      22 May 2025

      Google, Volvo deepen partnership on car software

      21 May 2025

      Microsoft pushes for industry standards in AI agent collaboration

      19 May 2025

      Microsoft to lay off 3% of workforce in organisation-wide cuts

      14 May 2025
    • In-depth

      Sam Altman and Jony Ive’s big bet to out-Apple Apple

      22 May 2025

      South Africa unveils big state digital reform programme

      12 May 2025

      Is this the end of Google Search as we know it?

      12 May 2025

      Social media’s Big Tobacco moment is coming

      13 April 2025

      This is Europe’s shot to emerge from Silicon Valley’s shadow

      10 April 2025
    • TCS

      TCS | Reserve Bank fintech head Lyle Horsley on the G20 TechSprint

      22 May 2025

      TCS+ | Schneider Electric’s Clive Roberts on driving digitisation in the CPG sector

      22 May 2025

      TCS | Dalene Steyn on Capitec’s ambitious mobile gameplan

      21 May 2025

      Meet the CIO | Schalk Visser on Cell C’s big tech pivot

      13 May 2025

      TCS | Kiaan Pillay on fintech start-up Stitch and its R1-billion funding round

      7 May 2025
    • Opinion

      Solar panic? The truth about SSEG, fines and municipal rules

      14 April 2025

      Data protection must be crypto industry’s top priority

      9 April 2025

      ICT distributors must embrace innovation or risk irrelevance

      9 April 2025

      South Africa unprepared for deepfake chaos

      3 April 2025

      Google: South African media plan threatens investment

      3 April 2025
    • Company Hubs
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Arctic Wolf
      • AvertITD
      • Braintree
      • CallMiner
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • Incredible Business
      • iONLINE
      • Iris Network Systems
      • LSD Open
      • NEC XON
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SkyWire
      • Solid8 Technologies
      • Tenable
      • Vertiv
      • Videri Digital
      • Wipro
      • Workday
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Fintech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Motoring
      • Public sector
      • Retail and e-commerce
      • Science
      • Social media
      • Talent and leadership
      • Telecoms
    • Events
    • Advertise
    TechCentralTechCentral
    Home » Company News » Why a VoIP PABX solution delivers value to courier and logistics companies

    Why a VoIP PABX solution delivers value to courier and logistics companies

    Promoted | Switching to a voice-over-IP business phone solution from Euphoria Telecom streamlines your delivery pipeline.
    By Euphoria Telecom12 December 2022
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    News Alerts
    WhatsApp

    According to Business for South Africa, the logistics sector contributes around 10-12% of the economy’s GDP. A growth rate of more than 8% is expected in the South African third-party logistics (3PL) market between 2020 and 2025. The demand for logistics services is rising due to the increase in intercontinental trade. The change in consumer behaviour and the rise in e-commerce orders have also driven higher demand for logistics services.

    A Mckinsey report revealed that 38% of South African consumers use online shopping channels at least once or twice a month. E-commerce is rapidly on the rise, and logistics companies must find cost-effective ways to improve delivery time, fees and service for South African consumers, who have become more demanding than ever before.

    Switching to a voice-over-IP business phone solution from Euphoria Telecom streamlines your delivery pipeline, facilitating full mobile communication capability for delivery personnel and integrated customer service tools, delivering value from door to door.

    Keep your business on the road

    Delivery staff need to stay connected while on the job, and in many cases they must notify clients when they are on their way or have arrived. Many businesses simply provide prepaid mobile phones to keep their staff connected. But regular airtime top-ups can be costly. And if delivery staff run out of airtime on the job, they cannot contact customers or the office.

    A hosted PBX business phone solution connects via multiple devices. A dedicated mobile app allows staff on the road to stay in touch with customers and the office on their cellphones. Calls from mobile staff to the office (and vice versa) are free.

    With its cloud PBX technology, Euphoria provides a single unified dial plan. As a result, outbound delivery staff and multi-office sites on the network can call each other regardless of where they are, and there is no charge for calls between branches or extensions.

    Businesses with limited budgets can reduce call costs by paying a fixed per-minute or per-second rate and enjoy free inter-branch calls because all calls are made via the Internet.

    Euphoria’s packages are also flexible enough for you to choose between a prepaid or post-paid option to make sure there are no surprises on your monthly bill. And there are no long-term subscriptions or contracts as there are with other providers.

    Personal delivery

    A VoIP PABX solution from Euphoria Telecom integrates more than 200 features built for efficiency and service. In addition, all services are designed to be scalable, meaning you can add as many sites or extensions as you like.

    With no capital, resource, bandwidth or technical constraints, your phone system can grow with your business, whether you have 100, 1 000 or 100 000 or more employees in your company.

    A full-service, cloud-hosted PABX system delivers more than just phone calls. The combination of VoIP and cloud computing technology can link your phone, e-mail and online video conferencing technology platforms all in one place, so you always have every customer interaction at your fingertips.

    Stay on track – all day, every day

    Euphoria’s Virtual Receptionist feature will ensure that no call ever goes unanswered again. This hands-free receptionist will greet every caller professionally and route their calls using simple, automated options or IVR (interactive voice response) based on the caller’s selection.

    Depending on the query an incoming caller needs to resolve – be it a tracking enquiry, payment query or a scheduling question – the Virtual Receptionist can use automatic prompts to take the caller to a telephonic tracking system, allow them to hold for a representative or request a call-back if a representative isn’t available.

    Drive better business

    In the competitive logistics business, Euphoria Telecom can help you race ahead with better customer service, affordable call rates and powerful digital features. The future of business communication is in the cloud. So, find a flexible solution for your logistics business today.

    Contact Euphoria on 087 094 5999 to find out more about a cloud-hosted PABX system for your courier or logistics business now, or find out more on euphoria.co.za.

    Six reasons why Euphoria’s platform is perfect for your logistics business:

    • No contracts
    • Big savings
    • Full remote working solutions
    • Contact centre ready
    • In-depth analytics
    • Load-shedding capabilities

    About Euphoria Telecom
    It all began with three, young professionals dealing with the trials of PBXes and business communication systems. Long contracts, high call costs and opaque billing were a big part of the problem. The fact that important management features were inevitably expensive extras was also galling.

    All this was compounded by the complete lack of customer service and support, leaving customers powerless and tied into a system that simply didn’t meet their needs. Our three founders believed, without a doubt, that a solution was not only possible, but desperately needed. So, they joined forces and created one – from scratch.

    The concept was simple: a powerful, comprehensive telephony solution that would be affordable, scalable and simple to use.

    Customer service would be a priority, quality was non-negotiable and complete transparency was to be always maintained. After two years of research and development aimed specifically at South African telephony requirements and infrastructure, Euphoria Telecom was born.

    • This promoted content was paid for by the party concerned


    Euphoria Euphoria Telecom
    Subscribe to TechCentral Subscribe to TechCentral
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleThe insider threat: best practices for detection, monitoring and prevention
    Next Article Impact Series | KnowBe4’s Anna Collard unpacks her predictions for 2023

    Related Posts

    Key customer retention strategies for SMEs

    3 April 2023

    AI tools SMEs need to know about

    7 March 2023

    Powering financial services through better communication

    23 February 2023
    Add A Comment

    Comments are closed.

    Company News

    Kredete launches Africa’s first stablecoin-backed credit card

    23 May 2025

    Surface Copilot+ PCs for business: the future of work, powered by AI

    23 May 2025

    Turbocharge your business operations with a fibre internet line

    23 May 2025
    Opinion

    Solar panic? The truth about SSEG, fines and municipal rules

    14 April 2025

    Data protection must be crypto industry’s top priority

    9 April 2025

    ICT distributors must embrace innovation or risk irrelevance

    9 April 2025

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    © 2009 - 2025 NewsCentral Media

    Type above and press Enter to search. Press Esc to cancel.