Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News
      Big Microsoft 365 price increases coming next year

      Big Microsoft price increases coming next year

      5 December 2025
      Vodacom to take control of Safaricom in R36-billion deal - Shameel Joosub

      Vodacom to take control of Safaricom in R36-billion deal

      4 December 2025
      Black Friday goes digital in South Africa as online spending surges to record high

      Black Friday goes digital in South Africa as online spending surges to record high

      4 December 2025
      BYD takes direct aim at Toyota with launch of sub-R500 000 Sealion 5 PHEV

      BYD takes direct aim at Toyota with launch of sub-R500 000 Sealion 5 PHEV

      4 December 2025
      'Get it now': Takealot in new instant deliveries pilot

      ‘Get it now’: Takealot in new instant deliveries pilot

      4 December 2025
    • World
      Amazon and Google launch multi-cloud service for faster connectivity

      Amazon and Google launch multi-cloud service for faster connectivity

      1 December 2025
      Google makes final court plea to stop US breakup

      Google makes final court plea to stop US breakup

      21 November 2025
      Bezos unveils monster rocket: New Glenn 9x4 set to dwarf Saturn V

      Bezos unveils monster rocket: New Glenn 9×4 set to dwarf Saturn V

      21 November 2025
      Tech shares turbocharged by Nvidia's stellar earnings

      Tech shares turbocharged by stellar Nvidia earnings

      20 November 2025
      Config file blamed for Cloudflare meltdown that disrupted the web

      Config file blamed for Cloudflare meltdown that disrupted the web

      19 November 2025
    • In-depth
      Jensen Huang Nvidia

      So, will China really win the AI race?

      14 November 2025
      Valve's Linux console takes aim at Microsoft's gaming empire

      Valve’s Linux console takes aim at Microsoft’s gaming empire

      13 November 2025
      iOCO's extraordinary comeback plan - Rhys Summerton

      iOCO’s extraordinary comeback plan

      28 October 2025
      Why smart glasses keep failing - no, it's not the tech - Mark Zuckerberg

      Why smart glasses keep failing – it’s not the tech

      19 October 2025
      BYD to blanket South Africa with megawatt-scale EV charging network - Stella Li

      BYD to blanket South Africa with megawatt-scale EV charging network

      16 October 2025
    • TCS
      TCS+ | How Cloud on Demand helps partners thrive in the AWS ecosystem - Odwa Ndyaluvane and Xenia Rhode

      TCS+ | How Cloud On Demand helps partners thrive in the AWS ecosystem

      4 December 2025
      TCS | MTN Group CEO Ralph Mupita on competition, AI and the future of mobile

      TCS | Ralph Mupita on competition, AI and the future of mobile

      28 November 2025
      TCS | Dominic Cull on fixing South Africa's ICT policy bottlenecks

      TCS | Dominic Cull on fixing South Africa’s ICT policy bottlenecks

      21 November 2025
      TCS | BMW CEO Peter van Binsbergen on the future of South Africa's automotive industry

      TCS | BMW CEO Peter van Binsbergen on the future of South Africa’s automotive industry

      6 November 2025
      TCS | Why Altron is building an AI factory - Bongani Andy Mabaso

      TCS | Why Altron is building an AI factory in Johannesburg

      28 October 2025
    • Opinion
      Your data, your hardware: the DIY AI revolution is coming - Duncan McLeod

      Your data, your hardware: the DIY AI revolution is coming

      20 November 2025
      Zero Carbon Charge founder Joubert Roux

      The energy revolution South Africa can’t afford to miss

      20 November 2025
      It's time for a new approach to government IT spend in South Africa - Richard Firth

      It’s time for a new approach to government IT spend in South Africa

      19 November 2025
      How South Africa's broken Rica system fuels murder and mayhem - Farhad Khan

      How South Africa’s broken Rica system fuels murder and mayhem

      10 November 2025
      South Africa's AI data centre boom risks overloading a fragile grid - Paul Colmer

      South Africa’s AI data centre boom risks overloading a fragile grid

      30 October 2025
    • Company Hubs
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Altron Group
      • Arctic Wolf
      • AvertITD
      • Braintree
      • CallMiner
      • CambriLearn
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • Incredible Business
      • iONLINE
      • IQbusiness
      • Iris Network Systems
      • LSD Open
      • NEC XON
      • Netstar
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SevenC
      • SkyWire
      • Solid8 Technologies
      • Telit Cinterion
      • Tenable
      • Vertiv
      • Videri Digital
      • Vodacom Business
      • Wipro
      • Workday
      • XLink
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Financial services
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Motoring
      • Public sector
      • Retail and e-commerce
      • Satellite communications
      • Science
      • SMEs and start-ups
      • Social media
      • Talent and leadership
      • Telecoms
    • Events
    • Advertise
    TechCentralTechCentral
    Home » In-depth » Lessons from the ‘please call me’ case

    Lessons from the ‘please call me’ case

    By The Conversation28 August 2015
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    News Alerts
    WhatsApp

    phone-user-640

    Throughout history, intellectual property has been a contested terrain. Recent legal disputes involving big companies such as Apple and Samsung have brought the subject down to an everyday conversation.

    South Africa’s intellectual property law shares many similarities with other countries, but knowledge of the system, how it works and how it relates to other fields of law has generally been limited to practitioners and experts. The recent dispute between cellphone group Vodacom and its erstwhile employee Nkosana Makate provides a rare opportunity for the public to join this important discussion.

    The case is due to be heard by the constitutional court shortly.

    Makate claims to have invented the “please call me” service while working as a trainee accountant at Vodacom. The service allows a subscriber who doesn’t have enough units to text another subscriber to call him or her back. Although similar services had existed in other countries, the particular ease of use of the “please call me” service made it unique.

    Makate put his idea in writing, pitched it to one of his managers, and eventually entered into a verbal agreement with the company entitling him to a portion of any revenue generated from the service. Verbal agreements are binding in South Africa, and are in fact very more common in big businesses.

    It is common cause that, as a result of the service, Vodacom has generated billions of rand in revenue.

    In the initial judgment of the high court in Johannesburg, the case was effectively thrown out on several technicalities. One of them was that Vodacom could not be bound to the agreement Makate had with the head of product development of the company at that time. This was largely due to the fact that the legal basis as to why they should have been held bound had not been properly pleaded prior to going to trial.

    Another technicality was that the claim by law had to be instituted within three years, and had as a result expired by the time the suit was instituted in 2008.

    Given these facts, it is unsurprising that there has been criticism of the judgment, which seems bad in equity if not in law, although this point is also up for debate.

    As a result of cases such as this, including allegations of infringement by large corporate retailers against smaller firms, there has been speculation about whether intellectual property protection for individuals who come up with novel ideas in inadequate.

    While some would blame this on outdated legislation, this is hardly the greatest cause. Rather, the blame should be placed in part on a lack of education, especially for the most vulnerable innovators, and in part on problematic and costly enforcement mechanisms. Makate is one of the lucky ones. He has financial backing for his claim. Most in his position do not.

    How protection works
    The philosophical underpinning of intellectual property law is often ascribed to the writings of John Locke, who believed that we should be entitled to the fruits of our intellectual labour, and that the law should develop mechanisms to ensure that our novel creations are protected. In this way, intellectual property law seeks to promote innovation.

    In the realm of patents, it seeks to protect and promote this by affording the creator of something wholly novel the ability to potentially create a new market, and then to exploit that market through the conferral of a qualified right to monopoly. Copyright affords the author of an original work of art — be it literary, musical, graphical or otherwise — the right to dictate how, when and where it may be copied or adapted.

    Vodacom-Midrand-640
    Makate’s claim against Vodacom is headed to the constitutional court

    To gain a patent, a person must take their fully developed idea for a particular process or product and register it so as to be able to enforce it against others. Copyright, in turn, normally vests automatically on publication of a recognised original work of art in a reproducible format. No registration is required.

    The fundamental difference between the two is that patents seek to protect wholly new ideas that are seen to move the state of the art forward, while copyright does not protect an idea but rather the original expression of one.

    In the “please call me” case, one can see where the obvious grey areas exist. What happens when a sufficiently developed idea, which is not registered as a patent and which is not substantively viable or reproducible in the form it is currently expressed, effectively gets “stolen”?

    Most people would clearly say: “This is wrong! That idea deserves protection.” Yet this is not always going to be the case in South African law, nor in most other countries, unless you can show that the idea was worthy of protection on some other basis, such as a duty of confidentiality or to prevent unlawful competition. In fact, as was held in the “please call me” case, there was seen to be a contract which had clearly been breached in bad faith, but one which could ultimately not be enforced against Vodacom. Or at least not yet.

    What the law says
    The country’s copyright law is based on the same founding principles as most other developed countries, and its patent laws share similarities with other developed countries in allowing for greater international enforcement. Recent amendments have been proposed to the Copyright Act to supposedly bring it further in line with international trends and treaty obligations. But they have met with criticism, and for good reason.

    The problem is not a gap per se in South African intellectual property law vis-à-vis other countries, but rather how some of the country’s courts are choosing to interpret the ambit of their powers and duties in light of extreme bad faith. This can be seen in the “please call me” case. The constitutional court has already dealt with the question of good faith in commercial law in several judgments, most notably the case of Barkhuizen v Napier. Perhaps now is a fruitful time to shed more light on the issue.The Conversation

    • Pieter GJ Koornhof is lecturer in the department of mercantile and labour law at the University of the Western Cape
    • This article was originally published on The Conversation


    Nkosana Makate Pieter Koornhof Vodacom
    Subscribe to TechCentral Subscribe to TechCentral
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleAfrica leads world in Internet growth
    Next Article Telkom debuts direct billing in Play Store

    Related Posts

    Vodacom to take control of Safaricom in R36-billion deal - Shameel Joosub

    Vodacom to take control of Safaricom in R36-billion deal

    4 December 2025
    Building trust in a digital world: Vodacom Business's approach to security

    Building trust in a digital world – the Vodacom Business approach to security

    4 December 2025
    Four years later, Vodacom and Maziv have sealed their deal

    Four years later, Vodacom and Maziv have sealed their deal

    26 November 2025
    Company News
    AI is not a technology problem - iqbusiness

    AI is not a technology problem – iqbusiness

    5 December 2025
    Telcos are sitting on a data gold mine - but few know what do with it - Phillip du Plessis

    Telcos are sitting on a data gold mine – but few know what do with it

    4 December 2025
    Unlock smarter computing with your surface Copilot+ PC

    Unlock smarter computing with your Surface Copilot+ PC

    4 December 2025
    Opinion
    Your data, your hardware: the DIY AI revolution is coming - Duncan McLeod

    Your data, your hardware: the DIY AI revolution is coming

    20 November 2025
    Zero Carbon Charge founder Joubert Roux

    The energy revolution South Africa can’t afford to miss

    20 November 2025
    It's time for a new approach to government IT spend in South Africa - Richard Firth

    It’s time for a new approach to government IT spend in South Africa

    19 November 2025

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Latest Posts
    Big Microsoft 365 price increases coming next year

    Big Microsoft price increases coming next year

    5 December 2025
    AI is not a technology problem - iqbusiness

    AI is not a technology problem – iqbusiness

    5 December 2025
    Vodacom to take control of Safaricom in R36-billion deal - Shameel Joosub

    Vodacom to take control of Safaricom in R36-billion deal

    4 December 2025
    Black Friday goes digital in South Africa as online spending surges to record high

    Black Friday goes digital in South Africa as online spending surges to record high

    4 December 2025
    © 2009 - 2025 NewsCentral Media
    • Cookie policy (ZA)
    • TechCentral – privacy and Popia

    Type above and press Enter to search. Press Esc to cancel.

    Manage consent

    TechCentral uses cookies to enhance its offerings. Consenting to these technologies allows us to serve you better. Not consenting or withdrawing consent may adversely affect certain features and functions of the website.

    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    • Manage options
    • Manage services
    • Manage {vendor_count} vendors
    • Read more about these purposes
    View preferences
    • {title}
    • {title}
    • {title}