Promoted | By using AI and machine learning to find incredibly small but vastly important nuggets in conversations, collections agencies can focus on facts instead of beliefs.
Promoted | The technology landscape in South Africa has changed enormously in the past decade, helping make the country a hotbed for innovation in contact centre analytics. Learn more in this podcast with CallMiner and Genii Analytics.
Promoted | Getting omnichannel customer service right involves balancing myriad moving parts. Read on to discover what makes it so important and how you can master it.
Promoted | Embracing the idea of business performance improvement can help organisations of all sizes gain ground on the market and better serve their customers.
Promoted | As consumers use an increasing number of touchpoints to engage with brands, businesses around the world must adapt to the new customer journey or lose ground to more agile competitors.
“Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?
Promoted | Customer intelligence tools can help your business improve the outcome of customer interactions and empower representatives to be more confident in handling high-pressure situations.
Promoted | CallMiner’s rich conversational insights and emotional assessment capabilities improve social, personality and behavioural modelling within Genii Analytics products.
Promoted | In this podcast, CallMiner’s Brian LaRoche joined TechCentral for an early morning discussion about all things contact centre – and much more.
Promoted | By capturing and analysing every customer interaction, conversation analytics allows your business to discover what customers want.