Promoted | CCaaS frees core team members to focus on strategic development instead of implementing novel technologies for customer service management.
Promoted | Do you need real-time or post-call audio capture in your call centre operation? CallMiner unpacks the issues.
Promoted | Customer journey analytics empowers marketers to improve the customer experience throughout the entire customer journey, from end to end. Learn more here.
Promoted | CallMiner Visualize, powered by Tableau, allows organisations to explore conversation analytics data visually and encourage action within and beyond the contact centre.
Promoted | CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Watch this short video to learn more.
Promoted | By using AI and machine learning to find incredibly small but vastly important nuggets in conversations, collections agencies can focus on facts instead of beliefs.
Promoted | The technology landscape in South Africa has changed enormously in the past decade, helping make the country a hotbed for innovation in contact centre analytics. Learn more in this podcast with CallMiner and Genii Analytics.
Promoted | Getting omnichannel customer service right involves balancing myriad moving parts. Read on to discover what makes it so important and how you can master it.
Promoted | Embracing the idea of business performance improvement can help organisations of all sizes gain ground on the market and better serve their customers.
Promoted | As consumers use an increasing number of touchpoints to engage with brands, businesses around the world must adapt to the new customer journey or lose ground to more agile competitors.