Promoted | This survey seeks to unpack the challenges and priorities in contact centres in South Africa. Up for grabs is a R2 000 online shopping voucher from Takealot.
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Promoted | Including AI in your collections strategy allows you to gain deeper insight into your customers’ financial situation that helps improve experiences and loyalty.
Promoted | In this podcast interview with CallMiner’s Rick Britt, we unpack how you should be using AI optimally to improve customer experience.
Promoted | CCaaS frees core team members to focus on strategic development instead of implementing novel technologies for customer service management.
Promoted | Do you need real-time or post-call audio capture in your call centre operation? CallMiner unpacks the issues.
Promoted | Customer journey analytics empowers marketers to improve the customer experience throughout the entire customer journey, from end to end. Learn more here.
Promoted | CallMiner Visualize, powered by Tableau, allows organisations to explore conversation analytics data visually and encourage action within and beyond the contact centre.
Promoted | CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Watch this short video to learn more.
Promoted | By using AI and machine learning to find incredibly small but vastly important nuggets in conversations, collections agencies can focus on facts instead of beliefs.
Promoted | The technology landscape in South Africa has changed enormously in the past decade, helping make the country a hotbed for innovation in contact centre analytics. Learn more in this podcast with CallMiner and Genii Analytics.