Post offices across the country are in a state of disarray. What do South Africa’s main political parties intend to do about it?

We asked the ANC, DA, EFF, IFP, FF Plus, ActionSA, PA, MK Party and Rise Mzansi on 13 March and sent follow-up queries to those who did not respond. Some have still not responded.

Question: Does South Africa still need a Post Office? If yes, what steps would you take to fix it?

ANC: The ANC did not respond to our questions.

DA: There is an opportunity for the South African Post Office (Sapo) to play an important role within communities, especially those in rural and mostly underserviced regions of the country. These opportunities have, however, not been exploited in the past. As a point of departure, Sapo must first sort out its delivery of parcels and mail before proceeding to offer other services.

The DA recommendations to secure the future of Sapo are:

Introduce a new mandate and management for Sapo. The entity requires strong and innovative leadership to pursue new strategies to revive it. Direction must also be given as to whether Sapo should be sold off or partnered with an experienced new private partner to improve its service offering, management and financial position.
To establish private-public partnerships with already established delivery services such as Takealot for the delivery of local parcels.
Repurposing Sapo for the digital age. Rethinking the business-model of Sapo to provide more services, commercial and community services, and increase connectivity. Meet the demands and provide services including licensing, purchasing of permits, payments of municipal accounts, other payments and banking.
Using Sapo in our attempt to lessen the digital divide. Bringing internet to poor and rural communities through the provision of free public Wi-Fi from Sapo sites, acting as ICT contact, training and educational centres, and the provision of a multitude of additional e-services. These services can include but are not limited to the issuing of motor vehicle discs and licence renewals, payment of municipal accounts, and the collection of social welfare grants. The expansion of services provided by the Postbank can also be investigated, especially in underserviced communities and rural areas where commercial banks have increasingly closed down physical branches.
Further investigate subsidising certain services of Sapo in rural and poor communities. Furthermore, unused or underutilised network and other infrastructure of Sapo must be leased out to the private sector. Sapo has an extensive footprint across the country, which infrastructure can be used as points of presence by ICT and other operators.
Consider the development of an on-demand app for short-distance parcel delivery. This will feature an additional revenue stream for Sapo.

Read: Post Office monopoly on small parcels to be reviewed

EFF: The EFF has always acknowledged the vital role that Sapo plays in providing essential postal and financial services to communities nationwide. Despite its significance, Sapo has faced severe challenges due to neglect and financial mismanagement, resulting in mounting debt and a decline in service quality. The EFF condemns the deliberate effort by the ANC to undermine public entities, potentially leading to privatisation post-collapse.

In response to these challenges, the EFF has outlined a comprehensive strategy to rejuvenate Sapo. Central to our approach is a commitment to alleviate Sapo’s financial burdens by eliminating all existing debts, providing the organisation with a clean slate to initiate its recovery journey. Moreover, the EFF emphasises the importance of modernising Sapo’s infrastructure, promoting digitisation to ensure that Sapo remains competitive in a rapidly evolving postal landscape.

Furthermore, the EFF seeks to empower the Postbank to fulfil its developmental mandate effectively. By expanding access to affordable financial services, particularly among marginalised communities, the EFF aims to contribute to economic empowerment and inclusivity. This vision aligns with the EFF’s broader manifesto, highlighting their dedication to strengthening state entities as pillars for national development.

Under an EFF-led government, Sapo would not only undergo revitalisation efforts but also serve as a central hub for government communications. By mandating that all departments and state-owned entities utilise Sapo for e-mail hosting, the EFF aims to streamline operations, enhance efficiency and maximise the utilisation of Sapo’s services across various sectors.

IFP: Yes and no. Yes, while the Post Office’s footprint across the country is still the closest form of a government agency in many rural and far-flung areas, it is required as point of delivery for government services. No, as we would encourage a private-public partnership in rescuing the Post Office.

Freedom Front Plus: A postal service is still necessary for economic activity. Sapo is, however, bankrupt beyond the point of saving and should rather be privatised.

ActionSA: ActionSA recognises the need for the implementation of urgent reforms to improve the efficiency and functioning of the Post Office.

PA: Post offices have long been considered a public good worldwide, and South Africa used to have one of the best. Due to mismanagement and incompetence, the service has now largely been privatised and the free market is finding ways to solve the problem of mail, courier services and package solutions in a more nimble and efficient way than the government was able to. Unfortunately, this horse has bolted, and the ANC-led government should hang its head in shame.

MK Party: The MK Party did not respond to our questions.

Rise Mzansi: South Africa does not need a Post Office to provide universally accessible postal, government, financial and other services to the public. It must be reimagined and modernised to operate sustainably today. The last few years have made it obvious that the government does not have the capital and skills to manage Sapo sustainably as the sole owner, as it once did with Telkom.

The state should invite private sector partners to bid on minority and majority ownership models. The ongoing public mandate should be clearly defined. The state should accept the most compelling offer based on vision and business plan, track record of bidders, and the financial offer. It should then allow its board and management – with fit-for-purpose directors and managers appointed on merit by the shareholders – to run the entity.