Browsing: James Francis

James Francis
Chatbots: whole lotta hype

I have a soft spot for helpdesk chat services. I always try my Internet service provider’s chat client before anything else, for three reasons: it is far cheaper than a phone call, it’s much faster than an e-mail response and it allows me to

In-depth
Airlines hit IT turbulence

Aren’t you glad you didn’t fly with British Airways this past week? If you had a flight last year August with Delta, you’d also have been stranded, and ditto if you flew American Airlines somewhere in 2015. Twice that for Southwest

James Francis
The war on Kodi

The anti-piracy squads are at it again. In the past few months, the UK government – one of the more zealous enforcers of copyright – has been responding to Kodi, the free media centre software that is fostering a wave of illegal

James Francis
The long-term risk of surveillance laws

Did you hear the latest gaffe from government? They want to monitor your WhatsApp messages. The fools! Everyone knows you can’t do that. For one thing, there’s just too much of it. For another, a lot of private communication is now encrypted. From Turkey

James Francis
Cloud musings: Tiger Brands and Eskom

If you ask me, we hear too much from those who sell technology and too little from those who use it. They certainly get the opportunities at numerous closed-doors corporate meetings, where the people selling do all the listening

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