Author: James Francis

I have a soft spot for helpdesk chat services. I always try my Internet service provider’s chat client before anything else, for three reasons: it is far cheaper than a phone call, it’s much faster than an e-mail response and it allows me to

Read More

Aren’t you glad you didn’t fly with British Airways this past week? If you had a flight last year August with Delta, you’d also have been stranded, and ditto if you flew American Airlines somewhere in 2015. Twice that for Southwest

Read More