Browsing: Johan Smith

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Service key to cutting mobile churn

KMPG has released a new report on customer service in the prepaid mobile industry worldwide that has found that providing excellent customer service across the board is the key to keeping customers loyal and reducing churn. The company undertook a study

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For operators, sharing is caring, says KPMG

Tower sharing may be the solution to the dual problem of increasing demand for network capacity and the revenue pressures facing SA operators. Johan Smith, head of Africa telecommunications group at KPMG, says the industry, regulators and government need