Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News

      How a dowdy database maker became an investor darling

      18 June 2025

      Who let the dogs order? Sixty60 now delivers for Fido

      18 June 2025

      Starlink to South Africa: ‘We are ready to invest’

      17 June 2025

      Vodacom CEO Joosub bags R71m in pay – but taxman will take a big cut

      17 June 2025

      Major rift opens between Microsoft and OpenAI

      17 June 2025
    • World

      Trump Mobile dials into politics, profit and patriarchy

      17 June 2025

      Samsung plots health data hub to link users and doctors in real time

      17 June 2025

      TechCentral Nexus S0E2: South Africa’s digital battlefield

      16 June 2025

      Yahoo tries to make its mail service relevant again

      13 June 2025

      Qualcomm shows off new chip for AI smart glasses

      11 June 2025
    • In-depth

      Grok promised bias-free chat. Then came the edits

      2 June 2025

      Digital fortress: We go inside JB5, Teraco’s giant new AI-ready data centre

      30 May 2025

      Sam Altman and Jony Ive’s big bet to out-Apple Apple

      22 May 2025

      South Africa unveils big state digital reform programme

      12 May 2025

      Is this the end of Google Search as we know it?

      12 May 2025
    • TCS

      TCS+ | AfriGIS’s Helen Hulett on how tech can help resolve South Africa’s water crisis

      18 June 2025

      TechCentral Nexus S0E1: Starlink, BEE and a new leader at Vodacom

      8 June 2025

      TCS+ | The future of mobile money, with MTN’s Kagiso Mothibi

      6 June 2025

      TCS+ | AI is more than hype: Workday execs unpack real human impact

      4 June 2025

      TCS | Sentiv, and the story behind the buyout of Altron Nexus

      3 June 2025
    • Opinion

      Beyond the box: why IT distribution depends on real partnerships

      2 June 2025

      South Africa’s next crisis? Being offline in an AI-driven world

      2 June 2025

      Digital giants boost South African news media – and get blamed for it

      29 May 2025

      Solar panic? The truth about SSEG, fines and municipal rules

      14 April 2025

      Data protection must be crypto industry’s top priority

      9 April 2025
    • Company Hubs
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Altron Group
      • Arctic Wolf
      • AvertITD
      • Braintree
      • CallMiner
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • Incredible Business
      • iONLINE
      • Iris Network Systems
      • LSD Open
      • NEC XON
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SevenC
      • SkyWire
      • Solid8 Technologies
      • Telit Cinterion
      • Tenable
      • Vertiv
      • Videri Digital
      • Wipro
      • Workday
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Fintech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Motoring
      • Public sector
      • Retail and e-commerce
      • Science
      • SMEs and start-ups
      • Social media
      • Talent and leadership
      • Telecoms
    • Events
    • Advertise
    TechCentralTechCentral
    Home » Company News » Telviva launches multi-channel engagement platform for businesses of all sizes

    Telviva launches multi-channel engagement platform for businesses of all sizes

    Promoted | Telviva Engage changes the game for South African business communications and is offering a launch special for companies that sign up by the end of 2022.
    By Telviva2 November 2022
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    News Alerts
    WhatsApp
    The author, Telviva’s Clara Wicht

    A customer-led organisation with the requisite technology capability has stepped up to deliver a multi-channel engagement platform that’s accessible to businesses of all sizes. Telviva has announced the launch of its new product, Telviva Engage, which aggregates multiple engagement channels into a single interface, Telviva One.

    That this has been achieved by a South African company comes with a number of advantages, not least cost, because the licensing and development of the solution happens in rands. However, it also has the advantage of a degree of agility that’s just not possible with international incumbents.

    In other words, if a business in South Africa identifies a unique opportunity and need, the responsiveness from a local development team is worth its weight in gold.

    That this has been achieved by a South African company comes with a number of advantages, not least cost

    Telviva Engage addresses the challenge where businesses believe they cannot access a multi-channel solution and improve their digital journey and customer satisfaction if they are not an enterprise with large budgets. Beyond this, a customer-first mindset enables internal development teams to keep optimising the Telviva One platform.

    Telviva Engage is a multi-channel inbound, real-time communication platform. It is a many-to-many engagement tool between teams and third parties, which has been designed to enable teams to operate more efficiently.

    More specifically, Telviva Engage aggregates multiple engagement channels into a single interface: Telviva One. These could be Web chat, browser-based voice calls, WhatsApp channel integration, or any other third-party chat solution. Chatbots can be implemented to introduce automation, pre-set phrases can be used by the business users, the chat transcript is saved and can be provided to the customer, and a single agent interface and admin portal is available for supervisors. The platform offers users the option to seamlessly upgrade their current chat engagement to a browser-based voice engagement with the click of a button.

    Launch offer

    To celebrate the launch of Telviva Engage, Telviva is offering a launch special where businesses that sign up before the end of 2022 will not pay for their licences — this cost will be covered by Telviva. All they’ll be responsible for is the configuration fee, where Telviva’s development team will design the widget specifically for the business’s website based on their requirements, such as positioning, questions and colours, how the teams should be set up — for example, support or sales —  and to provide training for the business’s users.

    To take advantage of this once-off offer, contact us today.

    • The author, Clara Wicht, is senior product and marketing manager at Telviva
    • This promoted content was paid for by the party concerned


    Clara Wicht Telviva Telviva Engage
    Subscribe to TechCentral Subscribe to TechCentral
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleHow can we protect ourselves and make ransomware less lucrative?
    Next Article Tarsus On Demand marketplace accelerates digitalisation for channel partners, SMBs

    Related Posts

    Webinar: Discover local and global strategies to enhance your customer experience

    24 April 2025

    Telviva launches Call2Teams: native voice capability in Microsoft Teams

    17 March 2025

    How Telviva transformed CT International’s business communication

    5 March 2025
    Add A Comment

    Comments are closed.

    Company News

    Disrupt first, ask questions later – the uncomfortable truth about incident response

    18 June 2025

    Sage brings together HR leaders to explore the future of payroll and people management

    18 June 2025

    Altron: a brand journey, a birthday celebration and a bet on Joburg’s future

    17 June 2025
    Opinion

    Beyond the box: why IT distribution depends on real partnerships

    2 June 2025

    South Africa’s next crisis? Being offline in an AI-driven world

    2 June 2025

    Digital giants boost South African news media – and get blamed for it

    29 May 2025

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    © 2009 - 2025 NewsCentral Media

    Type above and press Enter to search. Press Esc to cancel.