Promoted | A deep understanding of voice-based interactions will help improve the bank’s sales, collections processes and compliance scoring.
Author: CallMiner
Promoted | Voice of the Customer or “VOC” is a technological approach to gaining insight into consumers’ collective interests. Organisations can identify customer needs and organise them by relative importance.
Promoted | Three emerging use cases that can help you take an interaction analytics programme and convert your contact centre into a predictions centre for the whole business.
Promoted | If you work at an organisation with a call centre, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Your call centre could be the last – and a vast – untapped source of value.
Promoted | Customer value is the phenomenon that keeps companies from teetering over the brink into bankruptcy and, instead, maintaining long-term relationship and earning repeat business.
Promoted | Learn how CallMiner Eureka can help your organisation gain insights from 100% of work-from-home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.
Promoted | This succinct buying guide will help you cut through the noise in the call centre software market and choose the best tools for your organisation.