Author: CallMiner

Promoted | By capturing and analysing every customer interaction, conversation analytics allows your business to discover what customers want.

Promoted | Understanding what your customers are thinking before, during and after their interactions with your brand can completely change the way you do business.

Promoted | So much has been made over the last year about the needs of the work-from-home contact centre agent. But what about the work-from-home supervisor?

Promoted | Vulnerability is a driving factor behind many human interactions, and business dealings are no exception.

Promoted | Offering AI-enhanced processes to call centre agents does more than make their work easier; it  enhances the user experience through improved speed in reasoning and augmented accuracy.

Promoted | In this podcast, TechCentral talks to African Bank CIO Penny Futter and the bank’s executive of credit and data science, Vere Millican, about their decision to deploy advanced speech analytics software from CallMiner.

Promoted | Advanced speech analytics combines the principles of pervasive business intelligence and automated quality monitoring into a single solution that delivers the right information to the right person at the right time.

Promoted | A deep understanding of voice-based interactions will help improve the bank’s sales, collections processes and compliance scoring.

Promoted | Voice of the Customer  or “VOC” is a technological approach to gaining insight into consumers’ collective interests. Organisations can identify customer needs and organise them by relative importance.

Promoted | Three emerging use cases that can help you take an interaction analytics programme and convert your contact centre into a predictions centre for the whole business.