First National Bank says it has fixed a connectivity issue that impacted its services on Sunday.
Clients of FNB on Sunday turned to social media to complain of an outage that affected banking and even mobile phone services.
Several customers across the country used Twitter to complain that FNB bank cards weren’t working and that ATMs were offline.
Other customers reported that FNB app and cellphone banking services weren’t working.
On Sunday morning, FNB also sent text messages to clients of its mobile network FNB Connect to apologise for “intermittent data and calling issues” which it was seeking to resolve.
A spokesman for the bank said just after 3pm on Sunday that the connectivity issue, affecting bank services, has since been resolved. But the spokesman did not disclose the exact reason for the downtime.
“FNB experienced a connectivity issue which affected various banking channels,” Mo Hassem, chief information officer for FNB, said via an e-mailed statement.
“The problem has since been resolved and all services are up and running as normal. FNB apologises to customers for any inconvenience caused,” said Hassem.
In January this year, FNB was also briefly hit by downtime when customers reported issues with accessing the bank’s online services.