SA’s mobile operators must do more to up their game in customer service instead of simply trying to outdo each other on price, says Vitorrio Massone, managing partner in SA at management consulting firm Bain & Company. In the past year, the operators have slashed their
The final appeal committee of the Advertising Standards Authority has dismissed a last attempt by Cell C to have a ruling that the “4Gs” term it used in its advertising was in breach of the authority’s advertising codes overturned. The committee has awarded costs to
BT Group is playing coy over its plans to invest significant capital in fibre-optic network infrastructure in SA, but TechCentral understands an announcement about its plans is imminent. Company executives skirted the issue at a press
Could Naspers become SA’s newest telecommunications operator? It is looking increasingly likely that the Cape Town-based media giant will commit the billions of rand necessary to do just that. Its Internet service provider subsidiary, MWeb
Some of the broadband packages being offered by mobile operators are not sustainable in the short or the medium term but may become so in a few years once mobile networks based on long-term evolution (LTE) technology become more pervasive. That’s the view
SA’s most important telecommunications operator has been abused for years. Telkom has been fraught with political infighting and plagued by shocking management decisions. Now, finally, indications are new CEO Nombulelo Moholi is
After a brief sojourn, TechCentral’s podcast is back with an information-packed show. This week, your hosts Duncan McLeod and Craig Wilson talk about Google’s US$12,5bn acquisition of Motorola Mobility and consider the implications for the ongoing software
Cell C will introduce new broadband products in the next few weeks and bring its long-running special offers, introduced a year ago, to an end. The company, which has rolled out 1 900 third-generation mobile broadband towers
Cell C grew its subscriber base by 12% to 8,2m at the end of 2010, SA’s third-largest cellular operator said on Thursday. It was also on track to turn its first net profit “quite soon”, said chairman and acting CEO Simon Duffy. Announcing Cell C’s
BlackBerry’s popularity in SA is showing signs of waning, while consumer predilection towards Apple and HTC is skyrocketing. This is according to new research by BMI-TechKnowledge, which surveyed early adopters of smartphones. Nokia
