Sars’s annual report shows R1.6-billion for Microsoft and R1.2-billion for IBM as it leans more heavily on technology.
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Home affairs minister Leon Schreiber has demonstrated a prototype digital ID linked to the population register.
The road map in the new consultation paper from Sars has no mandatory adoption before the 2030s.
Customers are about three times more likely to use ChatGPT-style tools than company chatbots, Gartner has found.
Sars is betting on AI across compliance and service – but insists humans still make the final call.
Gartner has become embroiled in a management scandal at the South African Revenue Service after it emerged that the US IT research company secured an almost R200-million contract without proper procurement procedures being followed.