MTN has kick-started a three-month phased cut-over to a new customer service platform, which is promises will offer a better experience to clients.
Browsing: MTN South Africa
With a fixed-line business under pressure, an IT services company feeling the pinch and a mobile business facing strong competition, Telkom CEO Sipho Maseko has a difficult road ahead of him. By Duncan McLeod.
Telkom has blamed the dominance of Vodacom and MTN as well as “fundamental changes” sweeping South Africa’s telecoms industry for its decision to let go of as many as 3 000 employees.
MTN South Africa has launched data bundles aimed specifically at users of the fast-growing social media platform TikTok, which is developed by the Chinese company ByteDance.
New independent research shows that MTN has South Africa’s best mobile network and beats its rivals in every category, from consistent quality to download and upload speeds.
Vodacom is in talks with Cell C about taking on the smaller rival’s contract-paying mobile phone customers, a move that would strengthen its position as South Africa’s telecommunications market leader, sources said.
Shares in Telkom have rocketed more than 21% since reaching a multi-year low in intraday trading last Thursday, signalling that investors believe the sell-off was overdone.
Telkom fell through R30/share on Thursday as the six-month-long slide in its share price – which has now wiped out more than 70% of its market value – continues.
Exclusive | Vodacom and Liquid Telecom have signed an agreement which will, in effect, give the country’s biggest mobile operator access to a key spectrum band, allowing it to deploy 5G services nationally.
MTN South Africa will have a second go at a mobile money offering in South Africa when a redesigned platform goes live to the public next month after more than a year of development.