MTN South Africa has named Adcorp subsidiary Rightsource as the preferred partner to manage its outsourced call centres. The move, which has been met with union resistance, will see MTN adopt a “hybrid” call centre model in
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MTN has decreased voice and data tariffs by 58% and 73% respectively in the past five years, despite an increase in costs due to a struggling economy, the company has told parliament. The portfolio committee on telecommunications
Four months after rival Vodacom South Africa pulled the plug on its mobile payments platform M-Pesa, MTN South Africa is doing the same with its Mobile Money offering. The move by MTN comes just two weeks after news emerged that
outh Africa’s second largest mobile network by subscribers, MTN South Africa, has stopped signing up new Mobile Money customers as it studies the feasibility of the product. In 2012, MTN partnered with the South African Bank of Athens
The Communication Workers Union has withdrawn its court bid against MTN’s outsourcing plan as the two parties have agreed to consult on the matter. The CWU had applied for an urgent interdict at the Johannesburg labour
The Communication Workers Union (CWU) has applied for a court interdict against MTN over the company’s decision to outsource part of its call centre facility. The matter is scheduled to be heard on 31 August. MTN earlier said
Telecommunications group MTN started a R9,9bn empowerment plan that will boost black ownership of its South African unit to more than 30% and allow Africa’s biggest mobile operator to bid for high-speed Internet
The Communication Workers Union said on Thursday that strike action against MTN was imminent. This after the service provider announced its decision to outsource a portion of its call centre facility to a third-party
MTN’s plans to outsource a portion of its call centre facilities have been met with outrage by the Communications Workers Union, calling the decision a “jobs bloodbath”. On Wednesday, MTN announced
MTN South Africa will outsource some of its call centre facilities in order to “optimise its operations and enhance customer experience”, the mobile telecommunications operator said on Wednesday. It said it has adopted a