Promoted | What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? There are several critical steps to strategic digital investment in this area.
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Promoted | What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? There are several critical steps to strategic digital investment in this area.