Africa, with its internationally recognised musical talent — and growing mobile phone use — is central to Swedish music streamer Spotify’s plans to extend its reach to a billion customers.
As African artists such as Nigeria’s Burna Boy and South Africa’s Black Coffee are streamed across the world, the continent was seen as an obvious choice and is the home to more than a third of the company’s 85 new markets.
The problem is payment on a continent where many people are more likely to have a mobile phone than a bank account.
That means Spotify’s first task as it implements a plan announced in February to almost double its footprint is to win over the telecommunications companies that often equate to banks.
Phiona Okumu, Spotify’s head of music for sub-Saharan Africa, said the company secured “alternative payment methods”, namely M-Pesa, when it moved into Kenya in February.
Owned by Kenya’s biggest telecoms operator, Safaricom, M-Pesa is used to send money, save, borrow and make payments for goods and services.
“A lot of African countries are unbanked so that means they don’t use credit cards and this is very true for a lot of East African countries, and in Kenya you use M-Pesa for the most part,” Okumu said. Elsewhere in Africa, Spotify is seeking other collaborators.
“We are having conversations with the right partners to ensure that we are providing solutions to payment problems that several African consumers face in different parts of the continent,” Okumu said.
Irene Kophen, a Spotify premium user based in Kenya, said she prefers M-Pesa rather than bank cards because she thinks mobile money has made music more accessible.
“Most of us have access to our phones, but not many of us have cards, or bank accounts,” the 31-year-old said.
Costs associated with opening bank accounts, the distance to financial institutions and the difficulty in meeting “know your customer” requirements because of inadequate proof of address have added to the appeal of using phones to pay.
“The past few years have seen an emphasis on shifting towards expansion of innovative banking services through mobile technology to capture lower income segments and the unbanked,” a spokesman for banking group Absa bank said in an e-mailed statement.
By 2020, sub-Saharan Africa had 548 million mobile money accounts, up 12% from 2019 — more than any other region in the world, mobile industry body GSMA said.
That has provided banking access in a continent where about 43% of sub-Saharan Africans over the age of 15 had a bank account in 2017, according to the World Bank, which has not provided any more recent data.
It is critical that streaming companies get this right, otherwise they will lose out on revenue from consumers who were willing but unable to pay them
Spotify’s local rivals, such as Kenya-based and Danish-listed Mdundo and Nigeria headquartered Boomplay, have also started to build ties with mobile operators.
Such partnerships are based on telecoms providers selling music bundles that give customers access to a streaming company’s premium service and exclusively curated music mixes.
The collaboration can benefit both sides by boosting revenue and helping to increase subscribers, but for the streaming companies it is all but essential.
“It is critical that streaming companies get this right, otherwise they will lose out on revenue from consumers who were willing but unable to pay them,” said Charles Stuart, PwC partner and director of technology, media and telecoms.
‘Loyalty and stickiness’
For the telecoms companies, which also include Airtel Nigeria and Vodacom Tanzania, the partnership can help to achieve customer “loyalty and stickiness” by adding value, Stuart said.
MTN, Africa’s largest mobile operator with 48.9 million active mobile money users, is integrating its mobile money service onto its MusicTime app to allow payments, said Serigne Dioum, group chief digital and fintech officer.
“We’re talking to players who are music-only players and also we’re talking to players who have broader reach in music, video and gaming and who can position our digital services much better,” MTN’s Dioum said.
Boomplay, which has 60 million monthly active users, has allowed users to pay via mobile platforms such as M-Pesa and Tigo-Pesa in Kenya and Tanzania.
It aims to roll out that option in Francophone countries, Tosin Sorinola, said Boomplay’s director of artiste and media relations.
Mdundo, which had 8.7 million monthly active users as of June, has three telecoms partnerships in Nigeria and Tanzania, and expects one or two more similar deals before the end of this year, said CEO Martin Nielsen.
“When it comes to payments across Africa, our key focus is bundling with telcos … because telcos are the ones who have this reach and access to people’s pockets,” he said. — Reported by Nqobile Dludla and Supantha Mukherjee, (c) 2021 Reuters