As remote work becomes increasingly integral to modern business operations, companies face new challenges in managing IT infrastructure. The rise of distributed teams and mobile workforces has made it clear that traditional, in-person IT management is no longer viable.

Instead, businesses must adopt solutions that ensure their operations remain secure, efficient and responsive. Remote device management (RDM) is one such solution, allowing IT teams to monitor, secure and control devices from anywhere. AnyDesk, a leader in remote access software, has introduced Version 9, enhancing its capabilities in remote desktop and device management.

With the launch of Version 9, AnyDesk aims to address the growing need for more efficient, flexible and secure ways to manage devices across multiple locations. The update includes several new features designed to streamline device management, improve security and provide businesses with greater customization and control over their IT environment. In regions like the Middle East and Africa, where businesses increasingly rely on remote access solutions, AvertITD plays a pivotal role in bringing AnyDesk’s innovations to local markets.

The need for RDM in today’s workforce

Remote work and mobile devices have become essential to businesses. From laptops and smartphones to IoT systems, companies rely on a diverse range of devices to keep operations running. As workforces become more distributed, the need for remote device management has never been greater.

RDM allows IT teams to manage devices remotely, ensuring they are secure, up to date and functioning properly without requiring on-site intervention. This is especially important as cyberthreats continue to rise, and outdated or poorly maintained devices pose significant security risks. RDM helps businesses eliminate downtime, reduce security vulnerabilities and maintain business continuity by keeping devices secure and operational.

With RDM, IT teams can troubleshoot issues, apply updates and enforce security policies quickly, no matter where their team members are located. This is crucial in today’s business environment, where remote and hybrid workforces are the norm.

AvertITD: your ICT gateway in the Middle East and Africa

For businesses in the Middle East and Africa, access to advanced IT solutions and remote access technologies is crucial. AvertITD, a leading distributor of cutting-edge IT solutions, addresses this demand by providing businesses in the region with access to the latest remote access, cybersecurity and IT solutions, with AnyDesk playing a key role.

As an authorised distributor for AnyDesk, AvertITD ensures local businesses have the tools they need to optimise remote work environments and enhance productivity through fast, secure and reliable access to devices and systems. Beyond distribution, AvertITD offers technical support, training and consultation services, helping businesses navigate the complexities of remote work, IT infrastructure and cybersecurity.

AvertITD’s expertise and personalised service ensure that businesses receive the best possible value from AnyDesk and other technology solutions, making them a trusted partner for companies seeking reliable remote IT management.

AnyDesk Version 9: key features for RDM

AnyDesk Version 9 brings several new features and improvements, enhancing its remote access and device management capabilities. This update provides IT teams with the tools they need to manage devices securely and efficiently across a variety of platforms:

Faster session setup and remote support: AnyDesk Version 9 streamlines remote support with a faster session setup. Previously, users had to navigate multiple steps to start a remote support session. Version 9 optimises this process with invitation links and a session queue, allowing IT teams to respond more quickly to issues and minimising downtime.
Full mobile compatibility for remote access: With mobile workforces on the rise, AnyDesk now offers full mobile compatibility, allowing users to access and control remote desktops from both Android and iOS devices. This flexibility is essential for employees working from home, travelling or operating in remote locations. AnyDesk’s mobile support enables seamless device management on the go, ensuring employees can stay productive no matter where they are.
Customisable solutions for businesses: Recognising that every business has different IT needs, AnyDesk Version 9 introduces more customisation options. Companies can choose between cloud-based or on-premises deployment, allowing them to tailor the solution to their operational requirements. This flexibility ensures businesses can adapt AnyDesk to their unique needs, whether they need enhanced control over their infrastructure or prefer the convenience of cloud-based solutions.
Top-tier security enhancements: Security is a key focus of AnyDesk Version 9. The software now includes TLS banking-standard encryption to ensure that remote sessions are securely encrypted. Additionally, businesses can customise security settings to implement access restrictions based on their specific policies. AnyDesk has also launched an Anti-Fraud Taskforce to combat fraudulent activities and partnered with cybersecurity experts from CrowdStrike to enhance its security posture further.

Comprehensive feature set for efficient device management

Beyond the updates in Version 9, AnyDesk continues to offer a robust suite of features that support businesses in managing their devices remotely. These include:

Remote access: IT teams can access and control remote devices securely, ensuring seamless troubleshooting and maintenance.

File transfer: Easily transfer files between connected devices during remote sessions without interruption.
Multi-monitor support: View and manage multiple monitors on a remote machine, increasing efficiency for tasks requiring multiple screens.
Unattended access: IT teams can log into remote machines without requiring someone on the other end to grant access.
Session recording: Record remote sessions for documentation, auditing or training purposes.
Custom branding: Businesses can personalise AnyDesk with their branding for a professional appearance.
Cross-platform compatibility: AnyDesk works seamlessly across all major operating systems, including Windows, Linux, macOS, iOS and Android.

Best practices for RDM

To maximise the effectiveness of remote device management, businesses should adopt best practices to ensure security and efficiency:

Define clear policies: Establish guidelines for device security, access and usage.
Use multifactor authentication (MFA): Enhance security by requiring multiple forms of verification.
Automate updates and patches: Automatically install updates and security patches to keep devices secure.
Monitor devices in real time: Actively monitor devices to detect and resolve issues before they escalate.
Train employees: Provide ongoing cybersecurity training to reduce the risk of human error.

AnyDesk’s role in RDM

While AnyDesk is known for its remote access capabilities, Version 9 further strengthens its position as a powerful tool for IT teams managing devices remotely. AnyDesk allows businesses to:

Access and control devices instantly: Provide high-performance remote access with minimal lag.
Customise administration and permissions: Set up access levels, integrate with existing tools and manage devices at scale.
Ensure enterprise-grade security: Benefit from end-to-end encryption, MFA and advanced access controls to secure devices.
Enhance collaboration: Use real-time screen sharing and remote assistance to troubleshoot issues quickly.

With AnyDesk’s remote access and device management capabilities, businesses can maintain control over their IT infrastructure without the need for on-site visits, ensuring efficiency, security and business continuity.

Discover AnyDesk’s multi-monitor support

Juggling complex tasks remotely just got easier. AnyDesk’s new multi-monitor feature lets you view and control multiple screens from a remote device – each in its own window. Move, resize and interact with both displays effortlessly. Whether you’re troubleshooting, presenting or multitasking, this feature keeps everything organised and within reach. It’s seamless, intuitive and designed to boost productivity without missing a beat.

Take full control – see more and do more, all at once. No more switching back and forth or asking someone on the other end to share one screen at a time. With full visibility and independent control over each monitor, you can diagnose issues faster, guide users more effectively and stay focused on the task at hand. It’s a smarter way to work remotely – built for real-world efficiency.

The future of IT is remote-first

As remote work continues to rise, the demand for efficient and secure IT management solutions grows. AnyDesk Version 9 empowers IT teams to manage devices securely and remotely, reducing the need for on-site troubleshooting and minimising operational risks.

For businesses looking to streamline their device management processes and ensure their remote teams stay secure and productive, AnyDesk provides the ideal solution. With robust remote access capabilities, top-tier security features and customisable deployment options, AnyDesk is revolutionising the way businesses manage IT in a remote-first world.

AvertITD is proud to bring AnyDesk’s innovative solutions to businesses across the Middle East and Africa. As a trusted partner in the region, AvertITD offers local expertise, technical support and consultation services to help businesses harness the full potential of AnyDesk.

About Avert IT Distribution
Partnering with AvertITD means investing in your success and growth. As a world-class distributor, we offer a superior range of cybersecurity solutions to protect your clients and your reputation.

Founded in 2004, AvertITD has continued to expand and evolve. We are proud to serve partners across Africa, prioritising accountability, integrity and commitment in all that we do. These principles are embedded in everything you, as a reseller, offer to your customers.

Contact AvertITD via WhatsApp
Our new WhatsApp support channel enables instant communication for partners and customers. Whether you need quick assistance, have questions about AnyDesk or want to discuss business requirements, you can now reach out directly for immediate help. This service ensures rapid responses, eliminating the need for lengthy e-mails or waiting for callback appointments. Send us a message on WhatsApp.

Real-time support through live chat
In addition to WhatsApp, AvertITD has introduced a live chat feature on our updated website. This allows you to connect instantly with knowledgeable representatives who can answer your questions and offer personalised guidance. The chat feature ensures you receive fast and efficient support without having to navigate through complex menus. By combining WhatsApp and live chat, AvertITD guarantees that partners and customers can easily access expert support, whenever they need it.

To become an AvertITD reseller, complete this form or contact sales on +27(0)10-007-4430 (Johannesburg) or +27(0)21-007-2655 (Cape Town), or e-mail [email protected]. Find AvertITD on LinkedIn. Or send us a message on WhatsApp.

About AnyDesk
Founded in 2014, AnyDesk has quickly become one of the leading remote desktop software providers globally. With more than 200 million sessions per month and a presence in more than 190 countries, AnyDesk has revolutionised how businesses manage remote access, allowing IT professionals to offer support from anywhere in the world and helping businesses enable remote work seamlessly.