South Africa hit a record of 26 000 fresh Covid-19 cases on Saturday, its second record-breaking tally in as many days, as a rampant third wave of infections coursed through a largely unvaccinated population.

“Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?