Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.

Africa’s innovation thrives beyond patents and unicorns, with IoT driving inclusive, scalable, measurable impact.

Telviva, a market leader in cloud-based communications, has unveiled its six-month product road map.

Lesaka Technologies has announced key executive appointments within its merchant division and at a group level.

The Reserve Bank wants to accelerate the adoption of digital payments in South Africa.

The DA wants a new watchdog to monitor AI scams and protect consumers as digital threats proliferate.

Absa is doubling down on its cloud strategy as the bank adopts new technologies like AI.

South African-developed digital tax assistant TaxTim has been acquired by a private consortium led by Twofold Capital.

MTN Group CEO Ralph Mupita has said low-Earth orbit satellites are becoming an integral part of modern connectivity.

Internet connectivity in numerous countries has again been affected by subsea cable outages in the Red Sea.