A comprehensive survey of South African travellers has revealed that free Wi-Fi at airports is more important to them than a comfortable place to take a nap while waiting for a delayed flight. The survey, of more than 6 000 people, was conducted by flight booking website Travelstart.co.za. It asked participants what features could be added to
Airports Company South Africa (Acsa) has launched a mobile application to provide travellers with up-to-date flight and terminal information, as well as information unique to each airport such as detailed airport maps with shop and restaurant details. Acsa group manager for customer care Claudia Ramsden says
High-tech boarding passes introduced by the Airports Company SA (Acsa) and the airlines mean passengers will no longer have to queue for check-in as their seat is assigned at the time of booking. In a statement on Tuesday, Acsa said the system would allow passengers to make online or mobile flight ticket bookings and print their own boarding passes. “The system went live early this month for domestic flights and is working well.”
After years of investment in airport upgrades, and even entirely new international airports, Airports Company SA (Acsa) is turning its spending priorities to technology to make its airports more efficient and extend their lifespan. Acsa will spend R165m in the coming year on top of R187m spent last year.