Pick n Pay and Naspers-owned e-retailer Takealot Group have tightened their business partnership by exploring the roll-out of Takealot pick-up points in the grocery retailer’s stores.
A Pick n Pay pick-up point for Takealot customers was launched in a store in Cape Town – at the Table Bay Mall – in December, and the concept will now will be expanded.
Launched a week before Christmas, the collection point reached capacity within two days, “strongly suggesting the potential of this concept”, Pick n Pay said in a statement on Monday.
More stores will be added to the pilot “in the coming weeks”.
Takealot customers can pick up most of their orders in-store, with the exception of very large appliances. The service is operational during store opening hours, and customers can reserve a collection day.
“We aim to run the pilot for three months to gauge the value it provides customers, but the results after two weeks are already very promising,” said Pick n Pay omnichannel head of general merchandise Ansgar Pabst.
If rolled out nationally, the move would dramatically expand Takealot’s network of pick-up points – Pick n Pay has more than 2 000 stores in South Africa.
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Pick n Pay entered into a commercial services agreement with the Takealot Group last year to scale up its on-demand delivery offering with Takealot-owned logistics service Mr D.
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A new, on-demand grocery and liquor shopping experience – PnP Groceries delivered by Mr D – was launched in October and has already been rolled out to more than 300 stores, Pick n Pay said. – © 2023 NewsCentral Media
